Samuel Alvarez
Bay City
Summary
Hands-on operations leader with extensive experience managing day-to-day business operations in the fire protection industry. Skilled in overseeing field crews, scheduling, customer relations, estimating, invoicing, and problem-solving to keep projects running efficiently. Proven ability to lead teams, streamline workflows, maintain compliance and safety standards, and handle everything from office management to on-site execution in a fast-paced service environment
Overview
22
22
years of professional experience
Work History
COO
United Fire Protection
Kawkawlin, MI
09.2013 - Current
- Oversee daily operations of a family-owned fire protection service company, ensuring jobs are completed efficiently, safely, and on schedule.
- Manage scheduling, dispatching, and coordination of field technicians across multiple service locations and customer accounts.
- Handle estimating, invoicing, collections follow-up, and customer account management.
- Supervise field operations, troubleshoot jobsite issues, and step in hands-on when needed to keep projects moving.
- Maintain customer relationships by providing responsive communication, problem resolution, and service coordination.
- Develop operational processes to improve workflow efficiency, service quality, and team accountability.
- Coordinate compliance with fire safety regulations, service standards, and documentation requirements.
- Train and support technicians on procedures, safety expectations, and quality standards.
- Manage inventory, equipment logistics, and operational resources to support service demands.
- Work directly with ownership to drive business growth, improve profitability, and streamline day-to-day operations.
Aerospace Ground Equipment Journeyman
USAF
Travis AFB, CA
05.2007 - 09.2013
- Oversee maintenance and repair of aerospace ground support equipment ensuring operational readiness.
- Diagnose and troubleshoot complex equipment failures using advanced diagnostic tools and techniques.
- Train junior technicians on safety protocols, repair procedures, and equipment operation best practices.
- Maximized resource utilization by expertly managing inventory, tracking tools, and ordering replacement parts as needed.
- Demonstrated technical expertise in the operation of diverse aerospace ground equipment such as generators, heating units, air conditioning systems, hydraulic test stands, bomb loaders, and refueling vehicles.
- Played a critical role in emergency response situations by deploying rapidly for urgent repairs or replacements of essential aircraft ground support assets.
- Developed training programs for technicians, enhancing skills and knowledge in equipment handling.
- Managed preventive maintenance program implementation which led to an increase in overall lifespan of equipments under my supervision.
Hood Cleaner
Kingdom Quality Hood Cleaning
Kawkawlin, MI
06.2004 - 05.2007
- Cleaned commercial kitchen exhaust systems, including hoods, ductwork, fans, and filters in compliance with NFPA standards.
- Operated pressure washing and degreasing equipment to remove heavy grease buildup safely and efficiently.
- Inspected systems for grease accumulation, access issues, and fire hazards, documenting findings for customers.
- Set up containment, protected kitchen equipment and surrounding areas, and ensured clean jobsite restoration after service.
- Troubleshot access challenges and completed detailed cleaning in difficult-to-reach exhaust systems.
- Worked overnight and on flexible schedules to minimize disruption to customer operations.
- Maintained equipment, chemicals, and service vehicles to ensure job readiness and safe operation.
- Delivered reliable service while maintaining strong customer relationships and professional communication on-site.
Education
High School Diploma -
Western High School
Auburn, MI06.2004
Skills
- Operations management
- Organizational development
- Facilities management
- Cross-functional teamwork
- Operations oversight
- Process improvement
- Workforce planning
- Cross-functional collaboration
- Staff management
- Approachable leader
Timeline
COO
United Fire Protection
09.2013 - Current
Aerospace Ground Equipment Journeyman
USAF
05.2007 - 09.2013
Hood Cleaner
Kingdom Quality Hood Cleaning
06.2004 - 05.2007
High School Diploma -
Western High School