Samuel Arocho
Lehigh Acres
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
6
6
years of professional experience
Work History
Lead Ramp Agent
United Airlines
Fort Myers
08.2021 - Current
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Resolved issues related to misplaced or lost baggage.
- Monitored and reported any irregularities in baggage or cargo, such as damaged goods.
- Managed a team of ramp agents by providing guidance, feedback, training and support when needed.
- Adhered to strict timelines for the turnaround of flights.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Participated in regular safety drills and training sessions.
- Participated in team meetings to discuss performance, safety, and operational improvements.
Customer Service Representative
Publix
Fort Myers
10.2018 - 08.2021
- Assisted customers with locating merchandise within the store.
- Processed customer payments quickly and returned exact change and receipts.
- Recommended, selected, located, and obtained products to meet customer needs.
- Welcomed customers, offering assistance to help find store items.
- Developed strong working relationships with team members to foster collaboration.
- Assisted cashiers with resolving customer complaints and inquiries.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
Education
High School Diploma -
Riverdale Highschool
Fort Myers, FL06-2016
Skills
- Team management
- Safety compliance
- Conflict resolution
- Attention to detail
- Customer service
- Communication skills
- Time management
- Cash handling
- Inventory management
- Opening and closing procedures
- Accountability
Languages
Spanish
Native/ Bilingual
Timeline
Lead Ramp Agent
United Airlines
08.2021 - Current
Customer Service Representative
Publix
10.2018 - 08.2021
High School Diploma -
Riverdale Highschool