Summary
Work History
Education
Skills
Alt
Languages
Timeline
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Samuel Arriaga Jr

Elyria,OH

Summary

Experienced supervisor bringing 7+ years of quality performance in customer service supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Work History

Casino Floor Supervisor

Showboat Hotel and Casino
  • Serviced over 150 guests per day.
  • Supervised ten subordinates to deliver superior guest experience at major hotel casino.
  • Promoted excellent customer service, positive guest relations, and resolved disputes.
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Watched closely to catch errors and notified surveillance of irregularities.
  • Continually trained employees in procedures, compliance standards and strategies to drive performance excellence.

Tourist Liaison Based at Hyatt

Municipality of Bayamón
  • Facilitates customer interaction between Hyatt team, its clients, and Municipality of Bayamón.
  • Actively serves as interpreter for tourists while introducing them to PR's unique and popular attractions, such as historical monuments, museums, art galleries, rain forest, and other areas of cultural interest
  • Coordinate's transportation and local tours around certain areas of interest
  • Provides cultural insight by offering commentary and pertinent pieces of information so visitors can fully enjoy PR's social, cultural and historical highlights.

Operations Manager

A Co 1/296th INF RGT
  • Headquarters operations manager assigned to National Guard unit; responsible for the welfare, training, administration, operations, logistics, and combat readiness of 20 team members; maintained and accounted for all assigned weapons and equipment without loss.
  • Supervised operations staff and kept employees compliant with military policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Assisted in recruiting, hiring and training of team members.

Casino Table Games Dealer

Caesars Atlantic City Hotel and Casino
  • Facilitated all table games operations in a casino environment
  • Routinely processed cash transactions for customer buy-ins in accordance with casino procedural guidelines
  • Provided superior customer service, promoted positive guest's relations, addressed specific requests, and answered questions.

Education

MBA -

University of Phoenix
Phoenix, AZ
05.2016

B.S. Degree, Management— High Honors -

University of Phoenix
San Antonio, TX
09.2013

Skills

  • Customer Satisfaction expertise
  • Superior leader
  • Critical Thinking
  • Team-Building Activities
  • Extremely proficient in all aspects Microsoft Office, Outlook, social media, and Internet Access

Alt

(440) 281-8421

Languages

English
Native or Bilingual

Timeline

Casino Floor Supervisor

Showboat Hotel and Casino

Tourist Liaison Based at Hyatt

Municipality of Bayamón

Operations Manager

A Co 1/296th INF RGT

Casino Table Games Dealer

Caesars Atlantic City Hotel and Casino

MBA -

University of Phoenix

B.S. Degree, Management— High Honors -

University of Phoenix

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Samuel Arriaga Jr