Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Samuel Awolesi

Cleveland,OH

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Collection Analyst

Fund Cycle
Cheshire, United Kingdom
03.2022 - Current
  • Researched customer payments and account information as needed for dispute resolution or other issues.
  • Worked closely with customers to establish payment arrangements that best meet their needs while minimizing risks for the company.
  • Assisted in the implementation of new policies related to collections processes.
  • Manages a team to develop strategies for debt recovery, analyzes delinquent accounts, ensures compliance, liaise with legal teams and provides reports to management.
  • Processed incoming payments accurately while monitoring payment plan adherence by customers.
  • Ensured timely updates in systems used for tracking customer payments and account status information.

Brand Ambassador

Vector Communication
Saint Louis, MO
02.2021 - 02.2022
  • Communicated regularly with team members regarding progress updates on projects.
  • Distributed flyers, brochures, and other materials at promotional events.
  • Researched competitors' activities in order to stay ahead of trends in the marketplace.
  • Developed and executed brand awareness campaigns to increase customer engagement.

Collection Analyst

Verizon
Weldon Spring , MO
03.2019 - 01.2021
  • As a collection analyst, your duties typically involve assessing and managing accounts receivable, contacting customers to collect payments, negotiating payment plans, analyzing credit data, and updating records. You may also be responsible for identifying delinquent accounts and recommending actions to recover outstanding debts while maintaining positive customer relationships.
  • Maintained high levels of professionalism when dealing with difficult or irate customers.
  • Developed collection strategies to reduce overdue payments and improve cash flow.

Education

Bachelor of Science - Economics/Mathematics

Tai Solarin College of Education
Ogun State, Nigeria.
07-2008

Skills

  • Account reconciliation abilities
  • Strong analytical thinking
  • Cash Flow Management
  • Conflict resolution techniques
  • Problem-solving capabilities
  • Customer Relationship Management
  • Payment Processing
  • Investigative research
  • Database Maintenance
  • FDCPA Compliance
  • Task Prioritization
  • Excellent Communication
  • Time Management

Accomplishments

  • Excellence in Debt Recovery. Mar 2020.

Certification

  • Certificate of Achievement - Blackjack Class. May 2017.

Timeline

Senior Collection Analyst

Fund Cycle
03.2022 - Current

Brand Ambassador

Vector Communication
02.2021 - 02.2022

Collection Analyst

Verizon
03.2019 - 01.2021

Bachelor of Science - Economics/Mathematics

Tai Solarin College of Education

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Samuel Awolesi