Julie Marion
Houston,TX
Summary
Highly skilled Collection Analyst with robust experience in accounts receivable, credit management, and customer service. Possess strong skills in negotiating payment plans and resolving billing disputes effectively. Demonstrated ability to improve collection procedures, resulting in increased efficiency and reduced outstanding debts. Excellent problem solver with keen attention to detail and adherence to company policies.
Overview
7
7
years of professional experience
Work History
Collection Analyst
Linebarger Goggan Blair & Sampson
Houston , TX
02.2023 - 09.2024
- Analyzed customer accounts to identify potential risks and delinquent payments.
- Negotiated payment plans with customers based on their financial situation.
- Developed collection strategies to reduce overdue payments and improve cash flow.
Customer Service Representative
Dial America
North Charleston, SC
11.2021 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Iqor
North Charleston, SC
06.2017 - 11.2021
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
Education
High School Diploma -
Berkeley High School
Moncks Corner, SC06-2012
Skills
- Problem-solving capabilities
- Stress management techniques
- Account reconciliation abilities
- Conflict resolution techniques
- Financial Documentation
- Adjustment Posting Accuracy
- Payment Processing
- Account Investigation
Timeline
Collection Analyst
Linebarger Goggan Blair & Sampson
02.2023 - 09.2024
Customer Service Representative
Dial America
11.2021 - 01.2023
Customer Service Representative
Iqor
06.2017 - 11.2021
High School Diploma -
Berkeley High School
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