Samuel Bass
Live Oak
Summary
Dynamic Sales Manager with a strong track record in leading sales teams and improving client relationships. Skilled in motivating teams, addressing client needs, and implementing CRM solutions to drive operational efficiency and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Family Service Counselor Manager
MeadowLawn Funeral Home and Memorial Park
San Antonio, TX
07.2021 - Current
- Facilitated family meetings to discuss memorial planning and service options.
- Established strong relationships with key clients, enhancing customer satisfaction and retention rates.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Property Damager Liability Adjuster
Great West Casualty
South Sioux City, NE
10.2018 - 07.2021
- Evaluated property damage claims to determine validity and settlement amounts.
- Conducted thorough investigations, collaborating with policyholders and contractors for accurate assessments.
- Negotiated settlements with claimants, ensuring fair compensation aligned with company policies.
- Improved customer satisfaction with timely communication, providing updates on claim status and addressing concerns throughout the process.
- Maintained thorough knowledge of insurance policies and regulations, ensuring proper interpretation and application during claim evaluations.
Executive Team Leader of Guest Experience
Target
Sioux City, IA
11.2013 - 10.2018
- Led team in achieving operational excellence through effective resource allocation and process optimization.
- Oversaw daily operations, ensuring compliance with company policies while maintaining high standards of service delivery.
- Mentored emerging leaders within the team, facilitating professional growth and succession planning initiatives.
- Initiated community engagement programs, enhancing brand reputation and strengthening customer loyalty efforts.
- Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
Education
Bachelor of Science - Religious Studies
Morningside College
Sioux City, IA05-2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goals and performance
- Product knowledge
- Client relationship management
- Verbal and written communication
- Sales expertise
- Motivational skills
Languages
English
Timeline
Family Service Counselor Manager
MeadowLawn Funeral Home and Memorial Park
07.2021 - Current
Property Damager Liability Adjuster
Great West Casualty
10.2018 - 07.2021
Executive Team Leader of Guest Experience
Target
11.2013 - 10.2018
Bachelor of Science - Religious Studies
Morningside College