Samuel Bowen

Responsibilities:

• Directly managed a team of 10-15 inside sales reps, overseeing their day-to-day job performance and overall development.
• Analyzed data trends and identified and implemented strategies to achieve department targets.
• Conducted one on one meetings to track performance based metrics & KPIs.
• Provided feedback through sales call breakdowns to identify areas of improvement and encourage successful habits.
• Took over sales calls to close challenging customers and demonstrate successful execution of closing strategies to reps in real time.
• Encouraged reps with goal setting and tracked achievement.
• Regularly communicated with all levels of senior management and executives, including key decision makers within the department and company.
• Communicated company goals and updates to the entire team of 30-40 reps.
• Created incentives, challenges, spiffs etc. to improve floor morale, energy and improve performance.
• Implemented disciplinary actions as needed through verbal and written warnings

Responsibilities:

• Handled outbound and inbound calls with prospective customers and followed up on warm leads.
• Escalated calls as needed to retention or management.
• Built trust and rapport with prospective customers and helped them understand the benefits of solar.
• Met and exceed monthly, quarterly and annual sales quotas set by Management
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic
• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.
• Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.