Samuel Burbach
Overview
5
5
years of professional experience
Work History
Service Account Manager
Therma
San Jose, CA
04.2024 - Current
- Managed a portfolio of 150 key accounts, ensuring high levels of customer satisfaction, and retention.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Developed customized service plans for clients, aligning solutions with their budget and equipment needs.
- Collaborate with internal teams, such as marketing, sales, finance, and operations. To develop long-term plans.
- Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
Maintenance and Service Sales Associate
EMCOR Mesa Energy Systems
San Leandro, CA
01.2023 - 04.2024
- Acquired an in-depth understanding of HVAC systems and industry standards, ensuring confident product expertise and superior customer service.
- Built extensive clientele using persuasive cold calling and professional networking.
- Constructed comprehensive cost models tailored to diverse products and services.
- Analyzed industry trends, providing recommendations on strategic adjustments.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
Event Marketing Specialist
Techtronics Industries
Boise, ID
07.2021 - 01.2023
- Developed tailored strategies to strengthen market presence and drive engagement.
- Conducted research to determine ideal markets for products and services.
- Engaged with shoppers to share product information, boosting overall sales.
Lead Server / Key Manager
The Melting Pot
Boise, ID
07.2020 - 07.2021
- Executed comprehensive shift-change procedures for consistent operations.
- Trained employees on operational procedures to optimize workflow.
- Ensured compliance with health, sanitation, and liquor regulations.
Education
Associate of Arts - Business Marketing
Las Positas College
Human Resources Management / Business Marketing
Boise State University
Skills
- Strong Microsoft capabilities
- Proficient in American Sign Language
- Proficient in CRM software
- Strategic Problem Solver
- Thorough Quality Assurance
- Proficient in AI, similar online growth
Timeline
Service Account Manager
Therma
04.2024 - Current
Maintenance and Service Sales Associate
EMCOR Mesa Energy Systems
01.2023 - 04.2024
Event Marketing Specialist
Techtronics Industries
07.2021 - 01.2023
Lead Server / Key Manager
The Melting Pot
07.2020 - 07.2021
Associate of Arts - Business Marketing
Las Positas College
Human Resources Management / Business Marketing
Boise State University
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