Theodore Talamantez
Canon City,CO
Summary
Dynamic Service Account Manager with a proven track record at Mtech Mechanical, excelling in client relationship management and project coordination. Adept at resolving conflicts and crafting precise proposals, I leverage strong communication skills to enhance customer satisfaction and ensure timely project delivery. Committed to maintaining high performance standards in all endeavors.
Overview
18
18
years of professional experience
Work History
Service Account Manager
Mtech Mechanical
80907, CO
03.2024 - Current
- Assisted clients with inquiries and resolved issues promptly.
- Coordinated communication between clients and internal teams effectively.
- Collaborated with team members to ensure timely project delivery.
- Resolved customer complaints in a timely manner.
- Meet with customers to walk jobs to provide accurate proposals
Field Manager
MTECH Mechanical
Westminster, CO
05.2017 - 03.2024
- Manage crew of 9 employees
- Plan, organize, and staff key field positions to accommodate each project's specific requirements.
- Maintain consistent communication and expectations
- Monitor project objectives, company policies, procedures, and performance standards of all field personnel.
- Create bid proposals for each project.
- Develop strong professional relationships with vendors and customers.
Driver
Allstate Plumbing
Arvada, CO
05.2016 - 05.2017
- Operated high-pressure pump using controls such as levers, pedals, and buttons.
- Observed equipment gauges, indicators, and hand signals to monitor job activities and conditions.
- Followed safe operating procedures according to specifications of jobs and equipment specifications of loads and equipment.
Drain Technician
MTECH Mechanical
Westminster, CO
10.2014 - 05.2016
- Maintained drainage equipment.
- Cleared logs from various types of drains and pipes.
- Managed snakes, high velocity water jets, and sewer camera.
Irrigation Operator
South Adams County Water and Sanitation District
Commerce, CO
05.2014 - 10.2014
- Tended equipment during operation and monitored irrigation wells to determine areas of concern
- Performed preventive maintenance
- Maintained plant facility grounds upkeep
Operations Manager
RNR Enterprises Inc. / Drain Doctors
Denver, CO
04.2007 - 03.2014
- Managed crew for each project.
- Prepared schedule for each crew member.
- Scheduled outside contractors for jobs as needed.
- Responsible for maintaining customer relations and retention.
- Prepared bids for each project.
- Responsible for overseeing and being on-site at each project to ensure timely completion.
- Worked out of town travel was required as needed.
- Worked on call and overtime as needed.
Foreman
RNR Enterprises Inc
04.2007 - 01.2012
- Operated heavy equipment, inspected, and performed variety of tasks in maintenance and repair of sewer lines, pumping stations, and mobile equipment.
- Responsible for day to day operations.
- Reported to immediate supervisor and other fully and accurately regarding status and completion of each project.
- Worked with multitude of personnel ranging from sub contract workers, city foreman, power plant operators, and supervisors for varying projects.
- Executed safe work procedures associated with each project.
- Maintained effective working relations with crew and other personnel with assigned project.
- Performed routine supervisory tasks and overseen crew of laborers, drivers, and/or equipment operators.
Education
High School Diploma -
Canon City High School
Canon City, CO05.2006
Skills
- Strong communication
- Problem solving
- Decision making
- Performance tracking
- CPR certified
- OSHA 10 hr certified
- Customer relationship management
- Proposal writing
- Conflict resolution
- Project coordination
- Team collaboration
- Client needs assessment
- Scheduling and planning
- Effective communication
- Attention to detail
- Time management
- Verbal and written communication
Timeline
Service Account Manager
Mtech Mechanical
03.2024 - Current
Field Manager
MTECH Mechanical
05.2017 - 03.2024
Driver
Allstate Plumbing
05.2016 - 05.2017
Drain Technician
MTECH Mechanical
10.2014 - 05.2016
Irrigation Operator
South Adams County Water and Sanitation District
05.2014 - 10.2014
Operations Manager
RNR Enterprises Inc. / Drain Doctors
04.2007 - 03.2014
Foreman
RNR Enterprises Inc
04.2007 - 01.2012
High School Diploma -
Canon City High School
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