Samuel Caldwell
Cape Coral
Summary
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Excellent communication skills and an emphasis on progressing a conversation toward a desired end goal. A sociable personality with a drive to have others feel comfortable and welcomed.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer
American Security
Fort Myers, FL
02.2022 - Current
- Monitored premises to ensure safety and security for employees and visitors.
- Conducted regular patrols to detect and deter potential security breaches.
- Responded promptly to incidents, maintaining clear communication with law enforcement.
- Implemented security protocols, enhancing overall safety standards on-site.
- Assisted in training new security personnel on procedures and emergency response plans.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Shift Supervisor
Dunkin Donuts
Fort Myers, FL
09.2018 - 09.2020
- Supervised daily operations ensuring adherence to quality and service standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Managed inventory levels, reducing waste through effective stock control practices.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
Kiosk Manager
Wireless Advocates
Fort Myers, FL
01.2016 - 01.2018
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, enhancing team performance and service quality.
- Collaborated with vendors to negotiate contracts, securing favorable terms for product procurement.
- Enhanced customer satisfaction through effective conflict resolution and problem-solving techniques.
- Communicated product details and demonstrated benefits to connect with customers and complete sales.
- Analyzed sales data to identify trends, driving targeted promotional strategies for increased revenue.
Shift Leader
Gamestop
Fort Myers, FL
10.2013 - 01.2016
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and customer service skills.
- Managed inventory control processes, optimizing stock levels to meet customer demand.
- Resolved customer inquiries and issues promptly, improving overall satisfaction ratings.
- Increased sales with introduction of promotional strategies that attracted more customers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
Automotive Service Technology - Automotive
Fort Myers Technical College
Fort Myers, FL03-2021
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Public safety
- De-escalation techniques
- Perimeter security
- Firearms proficiency
- Alarm response
- Team player
- Professional demeanor
- Adaptable and flexible
Certification
- Licensed armed security professional - 2022 to current
- Automotive Training - 2019 to 2021
Timeline
Security Officer
American Security
02.2022 - Current
Shift Supervisor
Dunkin Donuts
09.2018 - 09.2020
Kiosk Manager
Wireless Advocates
01.2016 - 01.2018
Shift Leader
Gamestop
10.2013 - 01.2016
Automotive Service Technology - Automotive
Fort Myers Technical College