SAMUEL CANTU JR
Edcouch
Summary
Motivated and reliable professional with over 10 years of combined experience in customer service, construction, and warehouse operations. Known for providing excellent customer support, leading teams safely, and maintaining efficiency in fast-paced environments. Bilingual in English and Spanish with strong communication, organization, and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
ACT (Advanced Call Center Technologies)
06.2024 - 09.2025
- Provide high-quality customer service by resolving billing and account inquiries efficiently.
- Document customer interactions using multiple systems while maintaining accuracy.
- Meet and exceed goals for call quality, handling time, and customer satisfaction.
- Build rapport with customers through empathy and effective communication.
Scaffold Builder Foreman
Brock Group
08.2022 - 06.2024
- Supervised an 8-person crew, ensuring safety compliance and quality workmanship.
- Coordinated daily tasks with operations and safety departments.
- Constructed and dismantled scaffolds to support maintenance and repair operations.
- Oversaw insulation and surface preparation for painting and equipment maintenance.
Warehouse Leadman
Amalgamated Sugar Company
02.2020 - 07.2022
- Promoted from sweeper to leadman within one year due to strong performance and leadership.
- Oversaw packaging lines, monitored machinery, and ensured consistent production flow.
- Trained and guided staff to maintain safety, accuracy, and efficiency in operations.
Department Manager
Walmart
06.2014 - 01.2020
- Managed store department operations, monitored inventory, and assisted customers daily.
- Trained associates on customer service and merchandising procedures.
- Achieved department goals through organization, teamwork, and attention to detail.
Education
High School Diploma -
La Villa High School
La Villa, TX01.2009
Skills
- Customer Service & Communication
- Leadership & Team Coordination
- Safety & Compliance
- Time Management & Organization
Timeline
Customer Service Representative
ACT (Advanced Call Center Technologies)
06.2024 - 09.2025
Scaffold Builder Foreman
Brock Group
08.2022 - 06.2024
Warehouse Leadman
Amalgamated Sugar Company
02.2020 - 07.2022
Department Manager
Walmart
06.2014 - 01.2020
High School Diploma -
La Villa High School
Similar Profiles
Jessica CarrJessica Carr
Trainer at ACT Advanced Call Center TechnologiesTrainer at ACT Advanced Call Center Technologies
Walicia D. SippWalicia D. Sipp
Call Center Representative at ACT (Advanced Call Center Technologies)Call Center Representative at ACT (Advanced Call Center Technologies)
Ramon E. GomezRamon E. Gomez
Customer Service & Support Team at ACT Advanced Call Center TechnologiesCustomer Service & Support Team at ACT Advanced Call Center Technologies
Eliud De LeonEliud De Leon
Parts Runner at SESA WindParts Runner at SESA Wind
Blanca SilvaBlanca Silva
Teacher at Edcouch-Elsa ISDTeacher at Edcouch-Elsa ISD