Samuel Cardenas
Caldwell,ID
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Friendly and efficient Sales agent devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Auto Industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Performance Auto
Caldwell, ID
10.2022 - Current
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Computed purchases and received and processed cash or credit payment.
- Demonstrated product features to align with customer needs.
- Priced out products for customers and drew up sales paperwork.
Customer Service Associate
Edmark Toyota Nampa
Nampa, ID
02.2017 - 10.2020
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Monitored customer order process and addressed customer issues.
- Demonstrated product features to align with customer needs.
- Priced out products for customers and drew up sales paperwork.
- Created customized presentations for potential customers based on their requirements.
- Worked with fellow sales team members to achieve group targets.
Education
Some College (No Degree) -
Linn Benton Community College
Albany, ORSkills
- Point of Sale Systems
- Team Collaboration
- Customer Support
- Inbound and Outbound Calling
Languages
spanish
Native/ Bilingual
Timeline
Customer Service Associate
Performance Auto
10.2022 - Current
Customer Service Associate
Edmark Toyota Nampa
02.2017 - 10.2020
Some College (No Degree) -
Linn Benton Community College
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