Samuel Carter
Hendersonville,TN
Summary
Results-driven Field Service Technician with over 18 years in the utility sector. Proven expertise in time management and team leadership, enhancing operational efficiency and customer satisfaction through effective service restoration and clear communication.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Field Service Technician
Nashville Electric Service
Nashville, Tennessee
08.2007 - Current
- Provide responsive field service support to customers, investigate service issues, and restore electric service safely and efficiently while maintaining clear communication throughout each visit.
- Currently oversee day shift dispatch operations as well as scheduling and assigning tasks to optimize workflow and service response.
- Coordinated night shift team activities from April 2021 to December 2022, facilitating efficient operations and timely service delivery.
- Supported meter shop operations from late 2016 to late 2020 by repairing and calibrating meters to ensure accurate readings.
Meter Reader
Nashville Electric Service
Nashville, Tennessee
05.2003 - 08.2007
- Read and record meter data accurately on assigned routes, ensuring timely updates that support correct customer billing and utility reporting.
- Inspected meters and surrounding property for damage, obstructions, or safety hazards, reporting concerns promptly to ensure reliable service.
- Provided courteous service to customers regarding meter access, readings, or route schedules, maintaining professionalism in the field.
Education
High School Diploma -
Beech High School
Hendersonville, TN05-1990
Skills
- Customer relationship management
- Effective communication
- Time management
- Attention to detail
- Problem solving
- Team leadership
Certification
- First Aid/CPR/AED - Nashville Electric Service
- C2M Computer System - Nashville Electric Service
Courses
- Electric Service (Basic Electricity) - Nashville Electric Service
- Power Distribution - Nashville State Community College
Timeline
Field Service Technician
Nashville Electric Service
08.2007 - Current
Meter Reader
Nashville Electric Service
05.2003 - 08.2007
High School Diploma -
Beech High School