Samuel Champa

• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Oversee all accounting and budgeting functions, including expense tracking, forecasting and financial reporting.
• Engaging with clients directly to survey patient progress.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Led hiring, onboarding and training of new hires to fulfill company requirements.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

• Oversee daily clinical operations.

• Communicate updates regarding schedules, policies, and licensure.

• Look into and change current, outdated policies, and procedures.

• Licensed CNA helping with care if staffing permits.

• Provide work plans to prioritize tasks, and organize and monitor performance to
achieve goals.
• Develop and implement cost-saving strategies.

• Helping to make large-scale decisions to purchase electronic medical administration records (EMAR).
• Aid the director and other administrators with various weekly tasks regarding overall operations.

• Contacted customers to assess satisfaction.

• Communicated updates regarding business proposals, contracts, and current projects
• Drove sales by developing exceptional customer rapport to foster satisfaction

• Entered client details and notes into the system for interdepartmental access and review
• The point of escalation and customer intermediary, working on behalf of both parties to identify and solve root-cause issues related to insurance

● Maintained high customer satisfaction standards to exceed targeted goals.
● Developed estimates for costing materials, supplies, and labor.
● Handled customer issues confidently, using complex problem-solving to provide effective resolutions.
● Communicate professionally with colleagues, freelancers, and clients.
●Participated in leading many on-site team projects
● Reached out to customers after sales were completed to suggest additional services or product purchases.