Samuel Chasse
Hiram
Summary
Results-driven technician with extensive experience in diagnosing and repairing technical issues in field settings. Proven ability to leverage strong problem-solving skills to enhance equipment performance and reliability. Deep knowledge of industry best practices and safety protocols ensures the delivery of high-quality service, consistently leading to client satisfaction. Committed to maintaining operational skills while adapting to dynamic environments and challenges.
Overview
17
17
years of professional experience
Work History
Outside Plant Field Technician
GoNetspeed
Portland, ME
09.2023 - Current
- Diagnosed and resolved technical issues, enhancing service reliability and customer satisfaction.
- Installed and maintained high-speed fiber optic networks, ensuring optimal connectivity for customers.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines.
- Collaborated with other field technicians to resolve complex technical issues and to streamline workflow processes and improve operational efficiency.
- Trained junior technicians on installation techniques and troubleshooting procedures, fostering skill development.
Drain and Sewer cleaner
Zoom Drain
Scarborough, ME
08.2023 - 12.2023
- Achieved efficient drain and sewer cleaning while maintaining customer satisfaction.
- Enhanced line performance by executing effective descaling and treatment application.
- Facilitated customer engagement to identify challenges and deliver customized solutions, reinforcing a professional image.
Marina Attendant
Richardson's Boat Yard
Standish, ME
07.2021 - 07.2023
- Operated and maintained various marina equipment, ensuring optimal functionality and safety standards.
- Implemented customer service best practices, resulting in improved client satisfaction and loyalty.
- Coordinated seasonal events and activities at the marina to promote community engagement and participation.
- Assisted customers with boat mooring, launching, and storage processes to enhance service efficiency.
- Conducted routine inspections of docks and facilities, identifying maintenance needs for timely repairs.
Delivery Driver
UNIQUE WOODWORKING
Commerce City, CO
07.2018 - 05.2021
- Operated delivery vehicle to ensure timely transportation of handcrafted wood products.
- Conducted thorough inspections of delivery routes for safety and efficiency.
- Collaborated with production team to coordinate delivery schedules and prioritize urgent shipments.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Used Car Dealer
TSG Auto
Parker, CO
12.2016 - 06.2018
- Negotiated favorable purchase terms with vehicle wholesalers to enhance inventory quality.
- Conducted thorough inspections and evaluations of used vehicles to ensure compliance with safety standards.
- Oversaw daily operations, ensuring adherence to company policies and enhancing workflow efficiency.
- Developed and maintained relationships with customers through effective communication and personalized service.
Yard Work
Fiske Brothers Yardworks
Lone Tree, CO
08.2015 - 11.2016
- Achieved high customer satisfaction by delivering quality mowing, trimming, and aerating services with a dedicated team.
- Optimized equipment upkeep through effective organization and maintenance practices.
Customer Service
Lowes Home Improvement
Centennial, CO
01.2015 - 08.2015
- Provided efficient front desk service.
- Facilitated seamless order retrieval and returns, improving customer experience.
- Cultivated positive customer relationships through daily professional interactions and resolving concerns promptly and professionally.
Yard Worker
Hillside Lumber Company
Westbrook, ME
04.2014 - 11.2014
- Cultivated strong customer relationships through personalized order assistance.
- Oversaw forklift operations to facilitate order preparation for timely delivery and customer pickup.
- Maintained an efficient workflow in a fast-paced, professional environment.
- Conducted regular inspections of equipment, identifying maintenance needs proactively.
Snowboard Instructor
Cranmore Mountain Resort
Conway, NH
11.2013 - 04.2014
- Instructed diverse skill levels in snowboarding techniques and safety protocols.
- Developed personalized lesson plans to enhance student engagement and learning outcomes.
- Conducted safety briefings and risk assessments to uphold high safety standards on the slopes.
General Laborer
W.L. Sturgeon, Inc.
Cornish, ME
12.2013 - 12.2013
- Seasonal laborer doing yard work and basic property maintenance, including mowing, shoveling, and operating hand equipment.
- Operated compacters, loaders, and other heavy equipment.
Machine Operator
Corning, Inc.
Kennebunk, ME
06.2013 - 09.2013
- Operated high-speed machinery to produce glass products efficiently.
- Monitored production processes for quality control and adherence to specifications.
Customer Service
Calls Hannaford
Cornish, ME
05.2009 - 05.2013
- Managed deli department operations as a sales associate and processed customer transactions effectively as a cashier.
- Oversaw shipping and receiving tasks, contributing to streamlined inventory management.
- Coordinated stockroom organization, enhancing overall store efficiency and product availability.
Education
High school diploma -
Sacopee Valley High School
South Hiram, Maine, US12-2011
Skills
- Field operations
- Project management
- Conflict management
- Workplace safety
- Professional communication
- Data collection
- Equipment installation
- Technical support
- Interpersonal and written communication
- Safety management
- Materials management
- Equipment maintenance
Timeline
Outside Plant Field Technician
GoNetspeed
09.2023 - Current
Drain and Sewer cleaner
Zoom Drain
08.2023 - 12.2023
Marina Attendant
Richardson's Boat Yard
07.2021 - 07.2023
Delivery Driver
UNIQUE WOODWORKING
07.2018 - 05.2021
Used Car Dealer
TSG Auto
12.2016 - 06.2018
Yard Work
Fiske Brothers Yardworks
08.2015 - 11.2016
Customer Service
Lowes Home Improvement
01.2015 - 08.2015
Yard Worker
Hillside Lumber Company
04.2014 - 11.2014
General Laborer
W.L. Sturgeon, Inc.
12.2013 - 12.2013
Snowboard Instructor
Cranmore Mountain Resort
11.2013 - 04.2014
Machine Operator
Corning, Inc.
06.2013 - 09.2013
Customer Service
Calls Hannaford
05.2009 - 05.2013
High school diploma -
Sacopee Valley High School