Samuel Christmas
Madison,United States
Summary
Senior Manager with a proven track record of successfully leading cross-functional teams to drive customer satisfaction and increase market penetration. Skilled in project management, data analytics, and strategic planning, resulting in improved decision-making speed and operational efficiency. Committed to pioneering innovative solutions that optimize resource allocation and accelerate project delivery. Known for eagerness to learn and adapt quickly, consistently meeting deadlines with a strong work ethic and unwavering dedication to quality.
Overview
24
24
years of professional experience
Work History
Inbound and General Merchandise
Target
08.2024 - Current
- Implemented effective merchandising strategies to maximize sales and profitability.
- Increased customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Managed budgeting and financial reporting processes, maintaining fiscal responsibility for the department.
- Optimized staff scheduling to meet fluctuating customer demands without compromising service quality.
Senior Manager
Verizon
05.2000 - 10.2023
- Senior Manager with extensive expertise leading cross-functional teams to enhance customer satisfaction and market penetration
- Demonstrates proficiency in project management, data analytics, and strategic planning, driving significant improvements in decision-making speed and operational efficiency
- Passionate about pioneering innovative solutions to optimize resource allocation and accelerate project delivery
- Eager to learn and quick to adapt, consistently meeting deadlines with a strong work ethic and dedication to quality
- Led cross-functional teams to achieve a 20% increase in customer satisfaction by implementing innovative service solutions
- Facilitated team collaboration to launch new products, enhancing market penetration and driving a 10% revenue growth
- Pioneered advanced data analytics approaches, resulting in actionable insights and a 25% improvement in decision-making speed
- Directed strategic initiatives, leading to a 30% reduction in operational costs and enhanced process efficiency
- Fostered interdepartmental collaboration, optimizing resource allocation and achieving a 15% increase in project delivery speed
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Education
Associates Degree -
Seton Hall University
South Orange, NJ05.1994
Skills
- Project Management
- Data Analytics
- Strategic Planning
- Innovative Solutions
- Process Efficiency
References
- Bridget Armstrong, Verizon, 914-262-8355
- Kym Cromartie, Verizon, 770-696-3169
- Iris Little, Verizon, 864-640-1332
Timeline
Inbound and General Merchandise
Target
08.2024 - Current
Senior Manager
Verizon
05.2000 - 10.2023
Associates Degree -
Seton Hall University
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