Samuel Churchill
Quincy,MA
Summary
Dynamic leader with proven expertise in retail operations and customer service excellence, honed across roles at Alo Yoga, Tommy Bahama and Lindt & Sprunglii USA. Excelled in staff supervision and problem-solving, significantly enhancing customer satisfaction and operational efficiency. Skilled in money handling and fostering team leadership, driving business growth and improvement. Stepped up and filled in for management in times of need. Proactive manager with demonstrated leadership abilities.
Overview
13
13
years of professional experience
Work History
Sales and Service Manager
Alo Yoga
04.2025 - Current
- Led sales team to exceed quarterly targets through strategic coaching and performance management.
- Implemented service initiatives enhancing customer satisfaction and retention rates.
- Streamlined internal processes for increased efficiency, improving overall team performance and productivity.
Assistant Manager
Tommy Bahama
11.2022 - 04.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assistant Manager
Lindt & Sprungli USA
06.2021 - 06.2022
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Shift Supervisor
Lindt & Sprungli USA
10.2018 - 05.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Increased sales performance through effective upselling techniques and staff training initiatives.
Customer Service Associate
Men's Wearhouse
10.2016 - 03.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Covered other locations when stores were short-staffed.
- Temporarily took a step as a Wardrobe Consultant in Framingham .
Associate
Stop & Shop
09.2012 - 09.2016
- Worked in both front end and produce.
- Helped with several display projects amongst the store.
- Assisted with the training of new hires.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
High School Diploma -
King Philip Regional High School
Wrentham, MA05-2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
Accomplishments
- Helped managed the Boston Lindt location when gapped with no store manager for 7 months.
- Increased conversion and sales during that 7 month period by 13% to LY
- Assisted in leading the store in Tommy Bahama when gapped for a manager for 3 months.
- Assisted in facilitating a 5% rise in conversion for LY 2024
- Grew Women'sBusiness by 10% during 3 month period as Women's Department manager.
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Sales and Service Manager
Alo Yoga
04.2025 - Current
Assistant Manager
Tommy Bahama
11.2022 - 04.2025
Assistant Manager
Lindt & Sprungli USA
06.2021 - 06.2022
Shift Supervisor
Lindt & Sprungli USA
10.2018 - 05.2021
Customer Service Associate
Men's Wearhouse
10.2016 - 03.2019
Associate
Stop & Shop
09.2012 - 09.2016
High School Diploma -
King Philip Regional High School