Samuel Coco

Since this was my first year, I started off by doing only the cleaning such as sweeping and mopping to make sure the store looked presentable. Within a couple weeks in, I was taking orders at the front counter and making them as well. As two months rolled by, I was doing everything that all the other crew members were doing such as taking front counter and drive thru orders as well as making them.

I worked as one of the closers sometimes even closing the store by myself. My job was to make sure everything was restocked along with taking customer's orders in drive thru and at the front counter. This required making the food and drinks as well.

I am currently still a closer at Dunkin and I still have the same responsibilities as I did before. Which includes making the store look clean, restocking everything we need, taking drive thru and front counter orders, making all the food and drinks, and preparing food for the morning crew when they come in.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.

• Improved client fitness levels by developing personalized workout plans and monitoring progress.
• Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
• Increased client retention through consistent communication, motivation, and support.
• Boosted personal training revenue by promoting additional services to existing clients.