Samuel Cole
Client Relations and Sales Specialist
Cincinnati,OH
Summary
Result-driven Sr. Territory Manager with 8+ years of experience in client acquisition and retention, consistently exceeding sales targets and generating substantial revenue. Adept at leveraging technical expertise to identify needs, build and maintain lasting client relationships. Eager to bring a unique blend of technical acumen and client-focused passion to any challenge.
Overview
10
10
years of professional experience
Work History
Operations Lead, Quantum Abatement
10.2025 - Current
- Assist in general day to day functions - client relationship management, leads follow up, bookkeeping, IT projects.
- Implemented use of PlanHub to automate estimations and manage bid invites - getting 23% more responses to invites and helping contribute to a 35% increase in active jobs YOY.
Sr. Territory Manager
IGS
08.2023 - 09.2025
- Responsible for acquiring and retaining residential and business utility commodity accounts through detailed route management.
- Acquired 1100+ new accounts, 32% above projected quota.
- Maintained a 96% retention rate for inherited legacy clients, and a 93% retention rate for new clients - 19% higher than industry and 10% office average.
- Generated over $1.3m in annual revenue exceeding goal by $300k; received President’s Circle award.
Consultant
Tea Inc
07.2022 - 06.2023
- Heavily involved in investor relations managing - $8m in seed.
- Participated in special events coordinating, and general laborer for any house tasks.
- Coordinated social media marketing for local coffee shops, growing userbase from 2000 users.
Client Solutions Manager
Robert Half Technology
02.2020 - 06.2022
- Responsible for targeting organizations to uncover technical staffing needs and market solutions to businesses ranging from small, privately held organizations to large 100 corporations.
- Utilize skills as sales relationship manager for both candidate and client success; negotiating fees and support advantageous for client and business partnership; salary and benefits for candidate success, while exceeding personal key performance indicators and sales goals.
- Conduct ongoing marketing campaigns to identify leads, harbor a personable professional relationship founded on a real connection, and build a book of business.
- Work diligently with outside vendors to maintain positive business relationships, while uncovering new opportunities to increase productivity.
Sales Engineer
Paradatec, Inc
08.2016 - 10.2019
- Generate and follow up with leads in the highly specialized Mortgage document automation vertical leveraging the core software's machine learning capabilities.
- Present complex technical explanations and proof of concept to non-technical professionals in a clear and concise manner, both in the client acquisition phase as well as the implementation and end support phase.
- Act as relationship manager for clients ranging from 200k to 1.2m in revenue; performed initial demo, provided proof of concept, and conducted discovery to ensure our solution meets business needs.
- Attend conferences to foster lasting face to face business relationships with potential clients, existing customers, and resellers.
Education
Associate of Science - Business Programming and Systems Analysis
Cincinnati State
Cincinnati, OH08-2017
Skills
Business development
Customer relationship management
Needs assessment
Territory management
Systems and software expertise
Marketing strategy implementation
Timeline
Operations Lead, Quantum Abatement
10.2025 - Current
Sr. Territory Manager
IGS
08.2023 - 09.2025
Consultant
Tea Inc
07.2022 - 06.2023
Client Solutions Manager
Robert Half Technology
02.2020 - 06.2022
Sales Engineer
Paradatec, Inc
08.2016 - 10.2019
Associate of Science - Business Programming and Systems Analysis
Cincinnati State