SAMUEL COLMENAREZ
Federal Way,WA
Summary
Dedicated and disciplined professional with over 10 years of experience in roles requiring safety awareness, conflict resolution, and compliance with strict standards. Bilingual in English and Spanish, with strong communication skills and a proven ability to work under pressure. Seeking to transition into a Correctional Officer role to apply my skills in maintaining security, enforcing rules, and supporting rehabilitation in a correctional facility.
Overview
19
19
years of professional experience
Work History
Plumber
Marathon Plumbing LLC
Fall City, WA
01.2013 - Current
- Maintained safety standards while working in hazardous environments, ensuring compliance with all building codes and regulations.
- Demonstrated problem-solving and critical thinking skills by troubleshooting complex systems under pressure.
- Managed project estimates, timelines, and materials with meticulous attention to detail and accountability.
- Cultivated trust and rapport with diverse clients through clear communication and professionalism.
Quality Assurance Agent
Hyper Quality Inc.
Seattle, WA
01.2010 - 01.2013
- I monitored and evaluated call center representatives to ensure they adhered to scripts and policies.
- I also supported staff development while ensuring adherence to company standards.
- Additionally, I provided bilingual (English/Spanish) evaluations and coaching.
Collections and Translator
ER Solutions Inc.
Renton, WA
10.2008 - 12.2009
- Negotiated payment arrangements with individuals in high-stress situations.
- Handled sensitive financial matters while maintaining professionalism and confidentiality.
- Served as an English/Spanish translator for both written and verbal communications.
Customer Service Roles
Tukwila, WA
11.2006 - 10.2008
- Assisted diverse customers in fast-paced environments, maintaining patience and professionalism.
- Translated communications between English and Spanish speakers.
- Consistently exceeded sales and service goals, leading to a promotion to Assistant Manager at T-Mobile.
- Operated heavy machinery safely and handled sensitive materials with utmost care (Red Dot Corp.).
Education
High School Diploma - undefined
Lindbergh High School
01.2007
Plumber Apprentice Program - undefined
Continuation of Education Program
Skills
- Enforcement of Rules & Regulations
- Bilingual: English & Spanish (verbal & written)
- Safety & Compliance Procedures
- Strong Work Ethic & Team Collaboration
- Report Writing & Documentation
- Customer Service & Interpersonal Communication
Timeline
Plumber
Marathon Plumbing LLC
01.2013 - Current
Quality Assurance Agent
Hyper Quality Inc.
01.2010 - 01.2013
Collections and Translator
ER Solutions Inc.
10.2008 - 12.2009
Customer Service Roles
11.2006 - 10.2008
High School Diploma - undefined
Lindbergh High School
Plumber Apprentice Program - undefined
Continuation of Education Program
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