Samuel Cruz

• Worked cross-functionally to drive process improvement, optimizing internal operations.
• Managed daily operations of the business including budgeting, forecasting, financial analysis, and staffing.
• Adapted training methods according to the needs of individual learners or groups.
• Encouraged open communication among team members by facilitating conversations around relevant topics related to course material.
• Worked with subject matter experts to validate the relevancy of content.
• Analyzed data from pre-and post-training assessments to measure the effectiveness of training programs.
• Trained newly hired top talent to fill key positions and maximize productivity.
• Created and offered additional materials to enhance training.
• Recommended changes or improvements in existing training processes as needed.
• Worked collaboratively across departments and with various departments to deliver comprehensive, effective training sessions.
• Designed and developed training materials for new employees in the organization.
• Facilitated orientation and training classes to communicate policies and procedures to new hires.
• Collaborated with internal department partners to create industry-specific course content.

• Maintained updated knowledge through continuing education and advanced training.
• Planned and completed group projects, working smoothly with others.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Managed learning experience consistent with company philosophy and company-wide strategies.
• Managed team of new employees, overseeing training and professional growth of employees.
• Evaluated training needs to improve training quality
• Developed new store location from ground up by hiring and training an efficient team
• Acted as the Community Leader when needed
• Advised the leadership team

• Cross-trained existing employees to maximize team agility and performance

• Onboarded new employees, including training, mentoring, and new hire documentation

• Conducted weekly and monthly inventories

• Monitored line processes to maintain consistency in quality, quantity, and presentation

• Mentored kitchen staff at all levels to prepare each for demanding roles

• Kept labor at or below 22% to support business profit targets

• Acted as the Community Leader when needed

• Developed schedules for the team weekly

• Managed truck orders and third-party vendors

• Substituted middle and high school grades, teaching various classes