Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Murgo

Warwick,RI

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

23
23
years of professional experience

Work History

Regional Training Managing Partner

OUTBACK STEAKHOUSE
09.2013 - Current
  • -Oversee an operation that has sales of over $3.5 million.
  • -Achieved Managing Partner of the year twice which includes stores with top YOY growth and profits.
  • Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
  • -Developed six hourly employees to become salaried managers, and two managers into managing partners
  • Collaborated with cross-functional teams to drive organizational improvements and meet strategic objectives.
  • Established clear communication channels within the organization, fostering collaboration among team members towards shared goals.
  • -Assisted multi-unit manager with multiple tasks to further my growth and development while driving improvement for the region.
  • -Facilitate meetings conduct teams calls for my peers and assistant managers that include menu changes, new metrics, and their personal growth while driving results.
  • -In charge of one of the training stores in our region which has us train new managers and aspiring new leaders.

General Manager

APPLEBEES
04.2011 - 09.2013
  • -Increased operational efficiency by leading staff development and business planning.
  • -Reviewed performance data to monitor and measure productivity, goal progress and activity levels, including financial, sales and activity reports.
  • -Developed effective business plans to align strategic decisions with long-term objectives.
  • -Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Manager

APPLEBEES
05.2007 - 04.2011
  • -Enhanced team member productivity by improving monitoring systems and motivational strategies.
  • -Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • -Through marketing projects was able to secure over $150,000 in sales per year from local car dealership that had us cater their training three days every week.
  • -By assisting in improving sales, profits, and operations in location I was assigned to, I was able to get the opportunity to continue my career in a new store as the General Manager.

Bartender/Server

APPLEBEES
12.2002 - 04.2007
  • -Received frequent customer compliments for going above and beyond normal duties.
  • -Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • -Upheld high standards of service by keeping detailed records of alcohol and mixer inventories and making orders on time.
  • -Trained and developed new bartenders by all corporate standards.
  • -Able to maintain composure during peak volumes and stressful times during the shift.

Education

BBA - Marketing

Bryant University
Smithfield, RI
01.2006

High School Diploma -

B.M.C Durfee High School
Fall River, MA

Skills

  • Proficient in organizational communication methods
  • Skilled in delivering presentations to diverse audiences
  • Proficient in achieving goals autonomously and as part of a team
  • Reporting on KPIs and performance metrics
  • Prioritize tasks effectively
  • Mentoring for team growth
  • Resilience in high-stress situations
  • Strategic planning

Timeline

Regional Training Managing Partner

OUTBACK STEAKHOUSE
09.2013 - Current

General Manager

APPLEBEES
04.2011 - 09.2013

Manager

APPLEBEES
05.2007 - 04.2011

Bartender/Server

APPLEBEES
12.2002 - 04.2007

BBA - Marketing

Bryant University

High School Diploma -

B.M.C Durfee High School

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Jonathan Murgo