Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Samuel Dayball

Royse City

Summary

Skilled Product Specialist focused on maximizing client payment success through effective use of Project Management, Software Configuration and Product Training abilities. Top-notch communicator with excellent time management, administrative and customer service skills.

Overview

8
8
years of professional experience

Work History

Product Specialist

Yooz Inc
08.2021 - Current
  • Spear head a new team of product specialists to roll out a new payment module within the Yooz application

Customer Implementation Specialist

Yooz Inc
  • Organize and deploy an application implementation schedule based on client needs and specifications

Customer Care Representative

Harman International
05.2018 - 07.2021
  • Operate as a team lead with 8 team members, and act as a resource for any questions they may have regarding day to day operational questions

Warehouse Manager

Elkay Plastics Co Inc
01.2016 - 05.2018
  • Receive and count stock items, and record data manually or using computer
  • Verify inventory computations by comparing them to physical counts of stock and investigate discrepancies or adjust errors

Customer Care Associate

Elkay Plastics Co Inc
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Education

Bachelor Of Sciences in Computer Science -

Southern New Hampshire University
09.2023

Bachelor Of Arts in Criminal Justice -

University Of Alabama
Tuscaloosa, Alabama
05.2015

Skills

  • Project Management
  • Customer Communication Management
  • Enterprise Resource Planning Software
  • Java
  • JavaScript
  • Leadership
  • Microsoft Dynamics
  • MySQL
  • Online Learning
  • Process Improvement
  • Python
  • Software Implementation
  • Technical Documentation
  • Time Management

Affiliations

  • Currently working on Salesforce Administrator Certification

Timeline

Product Specialist

Yooz Inc
08.2021 - Current

Customer Care Representative

Harman International
05.2018 - 07.2021

Warehouse Manager

Elkay Plastics Co Inc
01.2016 - 05.2018

Customer Implementation Specialist

Yooz Inc

Customer Care Associate

Elkay Plastics Co Inc

Bachelor Of Sciences in Computer Science -

Southern New Hampshire University

Bachelor Of Arts in Criminal Justice -

University Of Alabama

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Samuel Dayball