Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Samuel Decker

Chicago

Summary

Experienced educator seeking to transition into the service industry. Looking for opportunities to utilize exceptional communication skills, adaptability, and passion for customer service in a new professional setting.


Overview

10
10
years of professional experience

Work History

Delivery Driver

DoorDash
06.2024 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Instacart Shopper

Instacart
06.2024 - Current
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consulted with customers on food selections and custom order requests.

Diverse Learner Teacher

Chicago Public Schools
08.2018 - 01.2025
  • Utilize a variety of instructional strategies and supports to meet the needs of all diverse learner students
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Developed and implemented classroom routines to address varying student needs.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

Server

Bulldog Alehouse
12.2015 - 03.2016
  • Promoted from food runner to server in 2 months after demonstrating professional responsibilities, and showing adaptability
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.

Busser/Food Runner

Bulldog Alehouse
07.2015 - 10.2015
  • Performed a variety of basic cleaning and side work duties as directed by the restaurant's manager
  • Monitored and cleaned the dining room, outside patio, bathrooms, and the building's perimeter throughout work shifts
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.

Paraprofessional

Northwest Center for Autism
08.2015 - 05.2015
  • Provide one-on-one assistance and evidence-based instructional practices for students with a variety of disabilities
  • Implemented positive behavioral techniques and strategies to encourage appropriate behaviors
  • Communicated and collaborated with other professionals working with the students on their overall social, emotional, vocational and educational goals

Education

Masters-Learning and Behavior Specialist I - Education

University of Illinois Urbana-Champaign
Urbana, IL
06.2018

Speech and Hearing Science - undefined

University of Illinois Urbana-Champaign
Urbana, IL
05.2015

Skills

  • Ability to Multitask
  • Adaptability
  • Effective Time Management
  • Critical thinking and problem solving
  • Leadership and Teamwork
  • Customer Relations
  • Team member support
  • Delivery logging

Additional Information

Event Staff Assistant
Market Days Festival, [Chicago, IL]
[August, 2024]

  • Assisted bar staff by ensuring a safe and enjoyable environment for festival attendees.
  • Monitored entry points to check IDs and verify age compliance for alcohol consumption.
  • Enforced venue rules by preventing outside alcoholic beverages from being brought into designated areas.
  • Collaborated with management to identify areas needing assistance, demonstrating strong communication and teamwork skills.

Timeline

Delivery Driver

DoorDash
06.2024 - Current

Instacart Shopper

Instacart
06.2024 - Current

Diverse Learner Teacher

Chicago Public Schools
08.2018 - 01.2025

Server

Bulldog Alehouse
12.2015 - 03.2016

Paraprofessional

Northwest Center for Autism
08.2015 - 05.2015

Busser/Food Runner

Bulldog Alehouse
07.2015 - 10.2015

Speech and Hearing Science - undefined

University of Illinois Urbana-Champaign

Masters-Learning and Behavior Specialist I - Education

University of Illinois Urbana-Champaign

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Samuel Decker