Samuel DeFrank
Grand Rapids
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Shot's
03.2022 - Current
- Resolved problems promptly to elevate customer approval.
- Managed budget implementations, employee reviews, training, and schedules.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
IT Technical Support Intern
Worksighted
04.2021 - 02.2022
- Analyzed problems and worked with teams to develop solutions.
- Explored new technologies and approaches to streamline processes.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
Education
Bachelor of Science - Statistics
Grand Valley State University
Allendale, MI04-2025
Skills
- Strategic planning skill
- Training and development skill
- Training and development background
- Business operations background
- Operating systems
- Ticketing systems
- Data formatting
- Visual data representation
- Data collection
- Statistics and SAS
Timeline
Assistant General Manager
Shot's
03.2022 - Current
IT Technical Support Intern
Worksighted
04.2021 - 02.2022
Bachelor of Science - Statistics
Grand Valley State University
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