SAMUEL DITSLEAR
Kokomo,IN
Summary
Highly effective Deskside Support Supervisor with enterprise experience supporting 700+ users across corporate and manufacturing environments. Focused on maintaining reliable Windows endpoint operations, identity security, Intune/AD administration, and compliance readiness. Skilled in incident response, access control, system hardening, and high-impact troubleshooting across complex environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Deskside Support Supervisor
StarPlus Energy
Kokomo, IN
10.2023 - Current
- Provide Tier 2/3 support for 700+ Windows endpoints, executive systems, and production-adjacent devices.
- Coordinate escalations with networking teams, server teams, and external vendors.
- Manage Active Directory, Azure AD, Intune, Group Policy, and access control operations.
- Maintain MFA, Conditional Access, identity security workflows, and credential integrity.
- Administer and enforce NAC (802.1X) policies, block unauthorized devices, and resolve certificate issues.
- Manage endpoint encryption and ensure full encryption compliance across all devices.
- Administer and support VPN services for all users; resolve tunnel failures, authentication issues, and outages.
- Achieved and maintained 100% endpoint compliance across the organization.
- Prepare audit packets, compliance documentation, and operational SOPs.
- Troubleshoot NAC lockouts, certificate failures, VPN issues, encryption errors, identity sync problems, and complex Windows configuration failures.
- Samsung SDSA
HelpDesk Support
LIDS Corporate Office
Indianapolis, IN
09.2023 - 10.2023
- Delivered Tier 2 support for retail and corporate environments.
- Managed AD identity changes and provisioning.
- Performed Intune enrollments, compliance checks, and troubleshooting.
- Authored internal support guides.
Technician
ProSecurity & Automation
Fishers, IN
02.2022 - 08.2023
- Installed Windows workstations, business networks, surveillance systems.
- Implemented secure remote access and network hardening.
- Performed onsite diagnostics for diverse environments.
Education
Bachelor of Science - CyberSecurity
Western Governors University
Skills
- Access Control & System Hardening Compliance Documentation & Audit Preparation SOP Creation & Internal Guides Network Escalations & Vendor Coordination Hardware/Software Installation (Workstations, Networks, Surveillance) Secure Remote Access Implementation Onsite Diagnostics
Certification
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- ITIL 4 Foundations
Timeline
Deskside Support Supervisor
StarPlus Energy
10.2023 - Current
HelpDesk Support
LIDS Corporate Office
09.2023 - 10.2023
Technician
ProSecurity & Automation
02.2022 - 08.2023
Bachelor of Science - CyberSecurity
Western Governors University