Samuel Elam
Urbandale
Overview
1
1
year of professional experience
Work History
Barista
Smokey Row
Urbandale, IA
07.2022 - Current
- Saturday and Sunday Morning Shift Lead
- Barista of the Week(s) Recognition
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Helped management keep adequate supply on hand by notifying of shortages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Promoted additional items with beverages, increasing store sales.
- Packaged bagels, muffins and other food items for customer purchase.
Education
High School Diploma -
Des Moines Christian School
Urbandale, IA07.2024
Skills
- Team Leadership
- Exceptional Customer Service
- Effective Communication
- Team Player
- Proficient in Adobe Suite
- Video Editing
- Ability to Work on Multiple Projects at Once
Timeline
Barista
Smokey Row
07.2022 - Current
High School Diploma -
Des Moines Christian School