Samuel Elms
Georgetown
Summary
Motivated professional with a strong foundation in customer service and team leadership. Focused on enhancing client satisfaction and operational efficiency through effective training and service protocols. Seeking to contribute to a dynamic organization in the Austin area that values growth and collaboration.
Overview
11
11
years of professional experience
Work History
Server
Lupe Tortilla
Round Rock
01.2026 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Delivered food and beverages promptly, contributing to high guest satisfaction.
- Maintained cleanliness and organization of dining and service areas.
- Processed transactions efficiently using point-of-sale systems.
- Trained new servers on restaurant protocols and customer interaction techniques.
- Handled guest inquiries and resolved issues, improving overall dining experiences.
- Provided excellent customer service, fostering repeat visits and positive reviews.
Sushi Chef
Sushi Koen
Round Rock
01.2025 - 12.2025
- Prepared sushi and sashimi using fresh ingredients daily.
- Maintained cleanliness and organization of kitchen and workstations.
- Collaborated with kitchen staff to ensure efficient food preparation.
- Assisted in menu planning by suggesting new sushi rolls and dishes.
- Monitored inventory levels and communicated needs to management.
- Engaged with customers to provide recommendations on sushi selections.
- Implemented best practices for food safety and hygiene standards.
- Efficiently handled multiple orders simultaneously during peak hours.
General Manager
Whitewater Express Car Wash
Georgetown
10.2022 - 12.2024
- Oversaw daily operations of car wash facility ensuring smooth workflow.
- Managed staff schedules and payroll for a high-performing team.
- Implemented training programs for new employees on service standards.
- Maintained equipment and facilities to ensure optimal performance.
- Developed customer service protocols to enhance client satisfaction.
- Analyzed operational processes to identify areas for improvement.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Restaurant Manager
Jan Chi Korean Cuisine & BBQ
Austin
01.2020 - 09.2022
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Led and directed team members on effective methods, operations, and procedures.
Dental Assistant
DENTAL REPUBLIC
Austin
01.2018 - 01.2020
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
Sales Associate
UNIVERSITY CO-OP
AUSTIN
01.2015 - 01.2017
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
Education
Some College (No Degree) - Business
Tarleton State University
Stephenville, TX01-2016
Skills
- Management
- Customer service
- Data entry
- Detail-oriented
- Effective negotiator
- Employee training
- Adaptability
- Problem solving
- Development
- Excellent listening skills
- Highly organized
- Inventory management
- Quality control
- Team leadership
- Workflow optimization
Languages
English
Full Professional
Korean
Professional
Spanish
Professional
Timeline
Server
Lupe Tortilla
01.2026 - Current
Sushi Chef
Sushi Koen
01.2025 - 12.2025
General Manager
Whitewater Express Car Wash
10.2022 - 12.2024
Restaurant Manager
Jan Chi Korean Cuisine & BBQ
01.2020 - 09.2022
Dental Assistant
DENTAL REPUBLIC
01.2018 - 01.2020
Sales Associate
UNIVERSITY CO-OP
01.2015 - 01.2017
Some College (No Degree) - Business
Tarleton State University