Samuel Ervin
Felton,DE
Summary
Creative, driven, adaptable, and loving. A heart to serve others and and tend to the needs of those who can't help themselves. I aim to make a positive impact on every person and environment that I am brought in to, never leaving anything worse than when I first came. Diverse work history that helps to connect with people in all walks of life, young and old.
Overview
6
6
years of professional experience
Work History
Tire Technician
Integrity Tire
Dover, DE
11.2023 - 08.2024
- Inspected tires for defects and wear, measured tread depth, and determined the need for replacement.
- Rotated tires and reset tire pressure monitoring systems.
- Checked tire inflation pressure on a regular basis and adjusted air pressure if needed.
- Provided advice to customers regarding proper maintenance of their vehicle's tires.
Bartender
Grain Craft Bar + Kitchen
Newark , DE
02.2023 - 05.2023
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders to help maintain talent behind the bar
- Worked on all busy holidays and was able to increase day time sales by 20%
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Used studying methods learned in University to memorize menus and drinks, passed these techniques on to fellow coworkers
Barback
Paradise Pub
Long Neck, DE
06.2022 - 10.2022
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Restocked ice and prepared garnishes for drinks.
- I cleaned the bar area, including counters, glasses, and utensils, throughout the shift.
- Responded to customer requests promptly and professionally.
- I maintained a clean work environment by sweeping floors and disposing of trash.
- Demonstrated knowledge of all products offered at the bar, including specialty beers, wines, liquors, sodas, and juices.
Server
Texas Roadhouse
Middletown, Delaware
01.2022 - 06.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
The Greene Turtle Sports Bar & Grille
Dover, DE
02.2019 - 08.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Barista
Dunkin Donuts
Newark , DE
08.2019 - 02.2020
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Able to remember and create 8+ drink orders during busy hours
- Ability to stay calm with 50+ guests
Laborman
Farrell Roofing
Middletown, DE
06.2018 - 08.2019
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
- Lifted 100+ pound materials for work orders
- Developed ability to take criticism from older co-workers
Education
Bachelor of Science - Cognitive Science
University of Delaware
Newark, DE12-2022
Skills
- Adaptable
- Leader by example
- Time management
- Personable and friendly
- Exceptional ability to build trust
- Clear and effective communicator
- Engaging personality
- Ability to handle difficult situations in a calm manner
- Great active listening skills
- Adept at team building
- Reliable and responsible
- Drive to find new ways to help people
Affiliations
- Green Beret Project
Timeline
Tire Technician
Integrity Tire
11.2023 - 08.2024
Bartender
Grain Craft Bar + Kitchen
02.2023 - 05.2023
Barback
Paradise Pub
06.2022 - 10.2022
Server
Texas Roadhouse
01.2022 - 06.2022
Barista
Dunkin Donuts
08.2019 - 02.2020
Server
The Greene Turtle Sports Bar & Grille
02.2019 - 08.2021
Laborman
Farrell Roofing
06.2018 - 08.2019
Bachelor of Science - Cognitive Science
University of Delaware