SAMUEL EYONGETAH
Beltsville
Summary
Motivated Cybersecurity major seeking an IT internship to apply technical skills in real-world scenarios. Strong foundation in computer systems, programming, and cybersecurity with practical experience in customer service, technical troubleshooting, and emergency management.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Life Insurance Agent
Transamerica
01.2025 - 04.2025
- Build and maintained strong client relationships through consistent follow-up, excellent communication, and personalized service.
- Conduct needs analysis and developed tailored insurance solutions aligned with clients' long-term financial goals.
- Utilize CRM tools and digital platforms to manage leads, track interactions, and ensure timely policy processing.
Concierge
Sunrise Senior Living
07.2024 - 09.2024
- Directed high volumes of phone calls, demonstrating clear communication and multi-line phone system experience.
- Delivered high-quality customer service and technical support to residents and staff, assisting with event scheduling, digital systems, and basic troubleshooting.
- Collaborated with care teams and management to relay important information, resolve issues, and ensure seamless daily operations.
- Responded to resident and visitor concerns with excellent customer service, troubleshooting minor technical or scheduling issues when needed.
Education
Bachelor's Degree - Computer & Network Security, Penetration Testing, Programming in C++, Incident Handling & Malicious Software, Information Assurance, Project Management
Capitol Technology University
Laurel, MD01.2026
High School Diploma - Homeland Security & Emergency Preparedness Program (CTE)
High Point High School
Beltsville, MD01.2022
Skills
- IT Support & Help Desk Operations
- Cybersecurity Fundamentals & Incident Response
- Programming in C
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Service & Technical Communication
- Time Management & Troubleshooting
Certification
- Life Insurance Producer License, Maryland Insurance Administration, 2025
- CompTIA Security+, COMPTIA, 2023
- IS-100.C: Introduction to the Incident Command System, FEMA Emergency Management Institute, 2021
- IS-453: Introduction to Homeland Security Planning, FEMA Emergency Management Institute, 2021
- IS-200.C: Basic Incident Command System for Initial Response, FEMA Emergency Management Institute, 2021
- IS-245.C: Introduction to the Federal Priorities and Allocations System, FEMA Emergency Management Institute, 2021
- IS-916: Critical Infrastructure Security: Theft and Diversion, FEMA Emergency Management Institute, 2020
Timeline
Life Insurance Agent
Transamerica
01.2025 - 04.2025
Concierge
Sunrise Senior Living
07.2024 - 09.2024
High School Diploma - Homeland Security & Emergency Preparedness Program (CTE)
High Point High School
Bachelor's Degree - Computer & Network Security, Penetration Testing, Programming in C++, Incident Handling & Malicious Software, Information Assurance, Project Management
Capitol Technology University
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