Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Felix

Manor,TX

Summary

Dedicated and disciplined professional with a background in U.S. Marine Corps motor transport operations and customer service. Skilled in logistics, inventory management, and problem-solving with proven ability to adapt in fast-paced environments. Recognized for strong communication, teamwork, and commitment to excellence. Seeking to leverage military and civilian experience into a role that values leadership, efficiency, and service.

Overview

3
3
years of professional experience

Work History

Service Advisor

Riata Ford
12.2024 - Current
  • Assisted customers with service inquiries, enhancing overall satisfaction and loyalty.
  • Coordinated service appointments, optimizing scheduling efficiency for technicians and clients.
  • Educated customers on vehicle maintenance requirements, promoting proactive care and service compliance.
  • Processed customer transactions accurately, ensuring seamless payment handling and recordkeeping.
  • Collaborated with technicians to communicate repair needs and timelines effectively to clients.
  • Utilized dealership management software to track service history and maintain accurate customer records.

Service Advisor

Lost Pines Toyota
05.2024 - 12.2024
  • Managed customer inquiries, providing tailored service recommendations and resolving issues efficiently, leading to a improvement in customer satisfaction.
  • Utilized CRM systems to schedule appointments and track service history, ensuring seamless service delivery.
  • Collaborated with team members to achieve sales targets and upsell services when appropriate.

Motor Transport Operator

United States Marine Corps (USMC)
10.2022 - 12.2023
  • Safely operated and maintained tactical vehicles, ensuring the timely transportation of personnel and equipment across multiple routes.
  • Conducted regular inspections of vehicles to identify and address mechanical issues, minimizing downtime and ensuring optimal operational performance.
  • Demonstrated knowledge of traffic regulations and safety guidelines, improving operational efficiency and safety compliance.
  • Operated 7-ton trucks and completed assigned routes, maintaining accurate documentation for vehicle maintenance and mileage.
  • Performed preventive maintenance on vehicles and participated in training and briefings, improving skills and enhancing job performance.

Overnight Stocker

Walmart
06.2022 - 09.2022
  • Restocked shelves and ensured inventory accuracy in a high-volume retail environment, contributing to a X% improvement in stock accuracy.
  • Collaborated with team members to unload and stock large deliveries efficiently, reducing stocking time by X%.
  • Followed safety protocols and maintained a clean, organized workspace, enhancing operational efficiency and safety.
  • Assisted customers on the sales floor and provided friendly, efficient service.

Education

High School Diploma -

Elgin High School
Elgin, TX

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Excellent communication
  • Strong work ethic

Timeline

Service Advisor

Riata Ford
12.2024 - Current

Service Advisor

Lost Pines Toyota
05.2024 - 12.2024

Motor Transport Operator

United States Marine Corps (USMC)
10.2022 - 12.2023

Overnight Stocker

Walmart
06.2022 - 09.2022

High School Diploma -

Elgin High School

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Samuel Felix