Samuel Ferguson
Clayton,NC
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon Flex
Raleigh, NC
10.2022 - Current
- Handle merchandise in accordance with product handling standards.
- Deliver rush merchandise on tight schedules to meet customer targets.
- Load and safely secure merchandise to prevent damage during transportation.
- Inspect vehicles' condition, supplies and equipment before and after trips
Seasonal Support Driver
UPS
Clayton, NC
11.2023 - 12.2023
- Delivered packages to customers in a timely and efficient manner.
- Verifying delivery addresses, obtaining signatures from customers, and providing direction to customers regarding package delivery.
- Providing customer service by answering questions, handling complaints, and resolving issues related to delivery services.
- Assisting with loading and unloading packages from trucks as needed.
- Navigated route to customer locations using GPS maps.
- Transported and safely delivered items to prevent damage or loss.
Customer Service Representative
1-800-pack-rat
Wake Forest, NC
05.2023 - 07.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Efficiently determined service needs and accurately inputted information into electronic systems.
- Coordinated effectively across various company departments and locations
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
General Assistant/Janitorial Lead
SEG Consultants, LLC
, NC
01.2017 - 04.2023
- Operated industrial cleaning equipment
- Completed in-depth facility/warehouse cleanings
- Reduced service time significantly while maintaining company quality standards.
- Removed hazardous debris to ensure site safety
- Monitored customer satisfaction by building relationships, soliciting feedback and responding to questions.
Education
High School Diploma -
Northwest Rankin High School
Flowood, MS05-2019
Some College (No Degree) - Business
Fayetteville State University
Fayetteville, NCSkills
- Attention to Detail
- Customer Service
- Responsible and Dependable
- Productivity and Time Management
Certification
- Licensed Real Estate Agent - 2020
- Appraiser Trainee - 2022
Timeline
Seasonal Support Driver
UPS
11.2023 - 12.2023
Customer Service Representative
1-800-pack-rat
05.2023 - 07.2023
Delivery Driver
Amazon Flex
10.2022 - Current
General Assistant/Janitorial Lead
SEG Consultants, LLC
01.2017 - 04.2023
High School Diploma -
Northwest Rankin High School
Some College (No Degree) - Business
Fayetteville State University