Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samuel Ferguson

Clayton,NC

Overview

7
7
years of professional experience
1
1
Certification

Work History

Delivery Driver

Amazon Flex
Raleigh, NC
10.2022 - Current
  • Handle merchandise in accordance with product handling standards.
  • Deliver rush merchandise on tight schedules to meet customer targets.
  • Load and safely secure merchandise to prevent damage during transportation.
  • Inspect vehicles' condition, supplies and equipment before and after trips

Seasonal Support Driver

UPS
Clayton, NC
11.2023 - 12.2023
  • Delivered packages to customers in a timely and efficient manner.
  • Verifying delivery addresses, obtaining signatures from customers, and providing direction to customers regarding package delivery.
  • Providing customer service by answering questions, handling complaints, and resolving issues related to delivery services.
  • Assisting with loading and unloading packages from trucks as needed.
  • Navigated route to customer locations using GPS maps.
  • Transported and safely delivered items to prevent damage or loss.

Customer Service Representative

1-800-pack-rat
Wake Forest, NC
05.2023 - 07.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Efficiently determined service needs and accurately inputted information into electronic systems.
  • Coordinated effectively across various company departments and locations
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

General Assistant/Janitorial Lead

SEG Consultants, LLC
, NC
01.2017 - 04.2023
  • Operated industrial cleaning equipment
  • Completed in-depth facility/warehouse cleanings
  • Reduced service time significantly while maintaining company quality standards.
  • Removed hazardous debris to ensure site safety
  • Monitored customer satisfaction by building relationships, soliciting feedback and responding to questions.

Education

High School Diploma -

Northwest Rankin High School
Flowood, MS
05-2019

Some College (No Degree) - Business

Fayetteville State University
Fayetteville, NC

Skills

  • Attention to Detail
  • Customer Service
  • Responsible and Dependable
  • Productivity and Time Management

Certification

  • Licensed Real Estate Agent - 2020
  • Appraiser Trainee - 2022

Timeline

Seasonal Support Driver

UPS
11.2023 - 12.2023

Customer Service Representative

1-800-pack-rat
05.2023 - 07.2023

Delivery Driver

Amazon Flex
10.2022 - Current

General Assistant/Janitorial Lead

SEG Consultants, LLC
01.2017 - 04.2023

High School Diploma -

Northwest Rankin High School

Some College (No Degree) - Business

Fayetteville State University

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Samuel Ferguson