Samuel Fernandes
Milton,Ontario
Summary
IT support professional with hands-on experience managing Intune-enrolled Windows 11 endpoints, handling incidents in ServiceNow, and troubleshooting hardware, software, and connectivity issues. Brings PowerShell scripting, device compliance support, and customer service experience to improve endpoint reliability and user support.
Overview
1
1
Certification
6
6
years of professional experience
Work History
EUC Tech, Intune Admin, Vulnerability Management
Livingston International
Toronto, ON
05.2026 - 12.2026
- Managed and troubleshot Microsoft Intune enrolled devices, including device enrollment, policy synchronization, compliance monitoring, and remediation activities.
- Developed and tested PowerShell scripts to automate device management, software updates, compliance checks, and reporting tasks.
- Acquired hands-on experience managing devices to ensure optimal performance and compliance.
- Diagnosed and resolved hardware, software, operating system, and connectivity issues for Windows 11 endpoints to maintain user productivity.
- Assisted with Windows Update for Business deployments, investigated update failures, and validated Windows 11 feature update readiness.
- Worked with ServiceNow to manage incidents, service requests, hardware replacement requests, and device lifecycle activities.
- Built and tested program/application for device information lookup straight from Intune
Customer Service Representative, UBox Shipping and Handling
U-Haul Moving and Storage
Milton, ON
07.2023 - Current
- Resolved customer complaints promptly to ensure high satisfaction levels.
- Developed strong customer relationships to foster loyalty and repeat business.
- Facilitated U-Haul rentals, reservation changes, and account inquiries to enhance customer experience.
- Inspected rental equipment and reported maintenance concerns to store management.
Lot Attendant, Concessions
Pumpkins After Dark
Milton, ON
09.2020 - 12.2024
- Directed guest parking and traffic flow for Pumpkins After Dark event nights.
- Guided drivers to designated parking spots, optimizing traffic flow and reducing wait times.
- Assisted guests with parking locations and answered event access questions to enhance overall guest experience.
- Ensured that all vehicles were parked in designated areas according to size and type.
- Monitored lot safety and reported hazards near entrances and walkways.
- Conducted inspections for safety hazards and implemented corrective actions to maintain a secure environment.
Education
Bachelor of Arts - Information Technology
York University
Toronto, ON12-2025
Bachelors of Science - Human Kinetics
University of Guelph
Guelph, ON09-2020
High School Diploma -
Jean Vanier Catholic Secondary School
Milton, ON06-2020
Skills
- Customer Service
- Customer relationship management
- Technical support
- User Account Management
- ServiceNow management
- Intune management
- Device Enrollment
- PowerShell scripting
- Windows administration
- Hardware troubleshooting
- Cloud Computing
- Microsoft Excel
Certification
- Google Cybersecurity Specialization - Issued January 2024
Cyber Security Fundamentals - Issued May 2026
Advanced Cyber Security - Issued May 2026
Forklift Certification - Issued July 2024
First Aid and CPR/AED Level C Certification - issued April 2024
CLUBS AND AWARDS
Swim Team: 2016 - 2017, Track and Field: 2016 - 2019, Senior Mentor Club: 2018-2020, Honor Roll: Achieved July 2020
VOLUNTEERING
- First Ontario Arts Centre, Usher, Ticket Scanner, 2017-09, 2020-08, 60+ Hours
- Jean Vanier CSS, Senior Mentor, 2018-09, 2020-06
Timeline
EUC Tech, Intune Admin, Vulnerability Management
Livingston International
05.2026 - 12.2026
Customer Service Representative, UBox Shipping and Handling
U-Haul Moving and Storage
07.2023 - Current
Lot Attendant, Concessions
Pumpkins After Dark
09.2020 - 12.2024
Bachelor of Arts - Information Technology
York University
Bachelors of Science - Human Kinetics
University of Guelph
High School Diploma -
Jean Vanier Catholic Secondary School