Samuel Fickes
Hummelstown,PA
Summary
Recent Computer Science graduate with strong technical troubleshooting, problem-solving, and customer service experience. Skilled in supporting and configuring computer systems, diagnosing technical issues, and communicating effectively with users of varying technical backgrounds. Experience includes developing complex software systems, collaborating on team projects, and working in fast-paced environments. I am eager to apply my technical knowledge, attention to detail, and a service-oriented mindset in an IT support role.
Overview
3
3
years of professional experience
Work History
Server's Assistant
Stacks at Hershey Lodge
Hershey, PA
05.2024 - Current
- Supported high-volume front-of-house operations to keep service fast, accurate, and guest-focused.
- Coordinated with servers and kitchen staff to deliver food, reset tables, and resolve issues quickly.
Chaplain
Phi Delta Theta
Gettysburg, PA
01.2025 - 12.2025
- Provided peer leadership focused on well-being, ethics, and chapter values.
- Partnered with executive board to support an inclusive, accountable culture.
Secretary
Phi Delta Theta
Gettysburg, PA
01.2024 - 12.2024
- Maintained meeting minutes, membership records, and official correspondence with accuracy and confidentiality.
- Coordinated chapter communications and supported executive board scheduling and deadlines.
CS111 Peer Learning Assistant (PLA)
Gettysburg College
Gettysburg, PA
08.2023 - 12.2023
- Mentored students on programming fundamentals, logic, and debugging during office hours and review sessions.
- Explained concepts clearly and fostered a supportive learning environment.
Education
Bachelor of Arts - Computer Science
Gettysburg College
Gettysburg, PA05-2026
Skills
- Technical Troubleshooting
- Computer Hardware & Operating Systems
- Customer Service & User Support
- Microsoft Programs
- Programming (Java, C, SQL)
Timeline
Chaplain
Phi Delta Theta
01.2025 - 12.2025
Server's Assistant
Stacks at Hershey Lodge
05.2024 - Current
Secretary
Phi Delta Theta
01.2024 - 12.2024
CS111 Peer Learning Assistant (PLA)
Gettysburg College
08.2023 - 12.2023
Bachelor of Arts - Computer Science
Gettysburg College