Samuel Franchina
Jamestown,NY
Overview
8
8
years of professional experience
Work History
Front Desk Supervisor
Chautauqua Harbor Hotel
08.2019 - Current
- Supervise front desk staff, including receptionists and concierge, ensuring adherence to hotel policies and procedures.
- Train new employees on front desk operations, customer service standards, and hotel amenities.
- Provide information about hotel services, amenities, and location attractions.
- Prepare daily reports on occupancy, revenue, and guest feedback.
- Monitor and manage the front desk budget, including ordering supplies and managing staffing costs.
- Handle any issues or emergencies that arise during shifts, including guest complaints, booking errors, and staff concerns.
Caterer
B&B Caterers
05.2016 - 08.2019
- Coordinated with event planners and venue managers to ensure seamless event execution.
- Handled logistics for transporting food, equipment, and decorations to event sites.
- Created visually appealing food displays and table settings to enhance guest experience.
- Assisted in serving food and beverages to guests, adhering to proper service etiquette.
- Follow up with clients post-event to gather feedback and ensure satisfaction.
Education
Associate Of Business Administration - Business Administration
Jamestown Community College
Jamestown, NY12.2021
High School Diploma -
Jamestown High School
Jamestown, NY06.2019
Skills
- Customer service
- Time management
- Leadership
- Conflict resolution
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Decision-making
- Quick learner
- Reliability and dependability
Timeline
Front Desk Supervisor
Chautauqua Harbor Hotel
08.2019 - Current
Caterer
B&B Caterers
05.2016 - 08.2019
Associate Of Business Administration - Business Administration
Jamestown Community College
High School Diploma -
Jamestown High School