Overview
Work History
Education
Skills
Timeline
Generic

Samuel Franchina

Jamestown,NY

Overview

8
8
years of professional experience

Work History

Front Desk Supervisor

Chautauqua Harbor Hotel
08.2019 - Current
  • Supervise front desk staff, including receptionists and concierge, ensuring adherence to hotel policies and procedures.
  • Train new employees on front desk operations, customer service standards, and hotel amenities.
  • Provide information about hotel services, amenities, and location attractions.
  • Prepare daily reports on occupancy, revenue, and guest feedback.
  • Monitor and manage the front desk budget, including ordering supplies and managing staffing costs.
  • Handle any issues or emergencies that arise during shifts, including guest complaints, booking errors, and staff concerns.

Caterer

B&B Caterers
05.2016 - 08.2019
  • Coordinated with event planners and venue managers to ensure seamless event execution.
  • Handled logistics for transporting food, equipment, and decorations to event sites.
  • Created visually appealing food displays and table settings to enhance guest experience.
  • Assisted in serving food and beverages to guests, adhering to proper service etiquette.
  • Follow up with clients post-event to gather feedback and ensure satisfaction.

Education

Associate Of Business Administration - Business Administration

Jamestown Community College
Jamestown, NY
12.2021

High School Diploma -

Jamestown High School
Jamestown, NY
06.2019

Skills

  • Customer service
  • Time management
  • Leadership
  • Conflict resolution
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Decision-making
  • Quick learner
  • Reliability and dependability

Timeline

Front Desk Supervisor

Chautauqua Harbor Hotel
08.2019 - Current

Caterer

B&B Caterers
05.2016 - 08.2019

Associate Of Business Administration - Business Administration

Jamestown Community College

High School Diploma -

Jamestown High School

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Samuel Franchina