Samuel Gilmore
Grand Rapids,MI
Summary
Adept at fostering team collaboration and enhancing training programs, I significantly contributed to FedEx by developing tailored training sessions that improved package handling efficiency. My flexible approach and problem-solving skills ensured high-quality customer service during peak seasons, demonstrating a commitment to excellence and a keen ability to adapt and lead.
Overview
3
3
years of professional experience
Work History
Package Handler Trainer
Fedex
02.2022 - Current
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Evaluated employee progress through ongoing assessments, adjusting teaching methods as needed for optimal results.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
Seasonal Operations Administrator
FedEx
10.2023 - 01.2024
- Interacted well with customers and delivery drivers to build connections and nurture relationships.
- Handled critical challenges and assisted my fellow coworkers to maintain excellent customer service.
- Responsible for updating the scheduling information for multiple customers around the holiday season.
Package Handler
FedEx
07.2021 - 02.2022
- Followed safety regulations to maintain safe work environment for myself and those around me.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
Education
Associate of Arts - Business
Grand Rapids Community College
Grand Rapids, MI04-2024
Skills
- Problem-solving
- Flexible and adaptable
- Time management
- Willingness to learn
- Teamwork and collaboration
Timeline
Seasonal Operations Administrator
FedEx
10.2023 - 01.2024
Package Handler Trainer
Fedex
02.2022 - Current
Package Handler
FedEx
07.2021 - 02.2022
Associate of Arts - Business
Grand Rapids Community College
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