Sam Gomez
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Tesla Advisor/Service Advisor
Tesla Motor Vehicles
09.2020 - Current
- Managed same hour service project in the service center; consistently leading the LA region in performance by exceeding expectations, training other service centers on how to produce same results, while increasing customer satisfaction.
- Prepare incoming appointments, strategize business plans with management, dispatch repair orders to techs and training team on best practices.
- Produce strong KPI performance through in person consultations, phone calls, and test drives to generate new business: guided 1000+ leads through sales motion
- Converted a lead pipeline into 400+orders in 6 financial quarters.
- Training new managers and advisors into sales, service, operations, finance, documentation and customer communication.
- Support the highest volume operations and service team on incoming vehicles, deliveries, paperwork, outbound /inbound phone calls and text messages.
- Maintained strong relationships and communication with teams across the company to ensure success in logistics and sales.
Associate Banker
Chase Bank
08.2019 - 09.2020
- Evaluated client financial positions and identified most appropriate banking products.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Balanced teller drawers and ATM cash.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Some College (No Degree) -
California State University - Northridge
Northridge, CASkills
- Strategic Planning
- Relationship Building
- Problem-Solving
- Staff Supervision
- Time Management
- Leadership
- Bilingual
Q1 2023 Impact Award
I successfully managed the service center same hour service, consistently leading the region in performance by completing vehicles in under an hour to increase customer satisfaction from 90% to 96% while increasing the average amount of vehicles delivered in the same day to decrease backlog. Collaborated and trained other service centers of my best practices to achieve similar results and exceed expectations.
Timeline
Tesla Advisor/Service Advisor
Tesla Motor Vehicles
09.2020 - Current
Associate Banker
Chase Bank
08.2019 - 09.2020
Some College (No Degree) -
California State University - Northridge
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