Samuel Gray
Rockland,MA
Summary
- Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
- Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence.
Overview
4
4
years of professional experience
Work History
Customer Service
Collin Box
South Easton, MA
01.2021 - Current
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Processed orders and tracked shipments to ensure accurate delivery of merchandise.
- Assisted customers in navigating the website, placing orders, and completing payments.
- Maintained an organized filing system for customer records and service requests.
- Performed data entry tasks related to sales, returns, accounts receivable.
- Answered questions from customers by phone and email, offering company details and policy information as requested.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
Education
Bachelor of Science - Business Management Finance
University of Massachusetts - Boston
Boston, MA05-2024
Skills
- Research capabilities
- Customer Needs Assessment
- Account Management
- Payment management
- Shipping coordination
- Relationship Building
Timeline
Customer Service
Collin Box
01.2021 - Current
Bachelor of Science - Business Management Finance
University of Massachusetts - Boston