Samuel Guereca
Carrollton,TX
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
10
10
years of professional experience
Work History
Cashier
Wholefoods Market
01.2020 - Current
- My role as a cashier requires me to check out guests with their store needs ensuring the best possible experience while shopping in store
- My role has also crossed into different avenues such as Store Trainer, Porter, and Amazon receiving specialist.
Line Lead
Leadpoint Business Services
05.2019 - 03.2020
- Directed a full-on staff with oversight on customer service and communication across the facility; hiring and recruiting of production employees; Human Resource administrative tasks; troubleshooting and resolution of performance issues; data tracking and reporting of individual Key Performance Indicators; and safety program management.
Task Force Desk Agent
Texas Western Hospitality
10.2016 - 10.2018
- Assisted properties by covering shifts and system training new staff in brand name properties including Hilton Garden Inn, Homewood Suites, Hampton Inn and Suites, and Holiday Inns in the DFW area
- Responsible for customer service and solution scores and the upkeeping of brand standards.
Manager
T-Mobile
10.2013 - 04.2016
- Maintained sales records and customer service scores
- Opened and closed store on a regular basis as well as leading internal company inspections.
Education
Master of Social Work -
UNT/TWU
2023
Bachelor of Social Work - undefined
UNT
2020
Skills
- Strong analytical and problem solving skills
- Strong written and verbal communication skills
- Ability to work in teams and collaborate effectively with people in different functions
- New Hire Orientation
- Data Entry
- In-Person and Telephone Interviewing
Affiliations
Experienced advocate of over 3 years helping clients secure resources for their wellbeing. Bringing experience both as a case manager and mental health practitioner.
Plano ISD undergraduate internship -250 Hours.
Baylor University Medical Center Dallas Graduate Internship- 500 Hours.
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Wholefoods Market
01.2020 - Current
Line Lead
Leadpoint Business Services
05.2019 - 03.2020
Task Force Desk Agent
Texas Western Hospitality
10.2016 - 10.2018
Manager
T-Mobile
10.2013 - 04.2016
Master of Social Work -
UNT/TWU
Bachelor of Social Work - undefined
UNT
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