Samuel Guerra
Greensboro,NC
Summary
Versatile Armed Security Officer with experience managing teams both in Military and civilian occupations and implementing security plans. Knowledgeable about company requirements, behavior markers and signs of suspicious activity in both employees and guests. Highly observant and skilled with 4 years of progressive experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
North State Security Group
Winston-Salem, NC
05.2024 - Current
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with Operations Manager in different operational issues and promotional activities.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Provided exceptional mentorship to junior staff members, fostering professional growth and development within the team.
- Liaised with corporate headquarters on compliance with manpower, travel, replacements and operational requirements.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
Account Manager
North State Security Group
Winston-Salem, NC
03.2024 - 05.2024
- Participated in client leadership meetings providing updates on account progress.
- Improved client satisfaction by providing executive driving services for Todd Hall, CEO for Truliant.
- Assisted in developing and implementing post orders for three separate sites to establish clear guidelines for operations and maintain quality standards.
- Submitted documentation for payroll, managed schedules via TrackTik, and assigned guards to cover call offs or filled in
- Conducted regular performance evaluations/counselings for team members to ensure adherence to policies and appearance standards, providing constructive feedback for continuous improvement
- Trained new hires on company protocols, use of equipment, and proper security techniques to ensure consistency in service delivery.
- Assisted management with performance concerns, disciplinary action and conflict management issues.
- Built solid rapport with clients through proactive communication, addressing concerns before they escalated into issues.
Armed Security Officer
Allied Universal Security Services
Greensboro, NC
11.2023 - Current
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Led training sessions for new hires on security protocols, fostering a culture of teamwork and preparedness among colleagues.
- Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
Infantryman
United States Marine Corps
Camp Lejeune, NC
06.2017 - 07.2021
- Trained teams on emergency situation preparedness and in tactical planning, equipment maintenance, and weapon use.
- Performed as fire team leader during situational training exercises and infantry dismounted battle drills.
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Conducted safety briefings for squad members prior to missions.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Maintained secure communication systems to relay information to and from command teams.
Education
High School Diploma -
Northwest Guilford High School
Greensboro, NC06.2017
Skills
- Customer Service
- Communication
- Military Experience
- Supervisory Experience
- Patrolling
- Punctuality
- Risk Management
- Compliance
- Site Visits
- Employee Relations
Certification
- Explosives Detection k9 Handler Team, Tarheel K9 (With Personally owned EDD)
- Armed NCPPSB License
- Pepper Spray/Handcuff Certified, Allied Universal
- Concealed Carry Permit, North Carolina
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Operations Manager
North State Security Group
05.2024 - Current
Account Manager
North State Security Group
03.2024 - 05.2024
Armed Security Officer
Allied Universal Security Services
11.2023 - Current
Infantryman
United States Marine Corps
06.2017 - 07.2021
High School Diploma -
Northwest Guilford High School