Summary
Work History
Education
Skills
Certification
Timeline
Generic
Samuel Hairston

Samuel Hairston

Newnan,GA

Summary

Results-driven Director of Operations with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Results-driven Executive with 20 years of progressive experience in information technology. Exceptional leader, change manager and complex problem solver. Proven skills in operations oversight, policy development and process improvements.

Work History

Technical Support Analyst II

Cobb County
Marietta, GA
08.2017 - Current
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Consulted with sales personnel to answer customer questions with statistical analyses presented in easily digestible formats.
  • Monitored systems in operation and quickly troubleshot errors.
  • Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
  • Undertook technical maintenance of various database systems.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Developed and implemented bug fixes and patch sets for existing web applications.
  • Provided on-site support to systems ranging from desktop support to network system administration.
  • Managed over 45 calls per day.

Technical Supervisor

United Technologies
Duluth, GA
12.2007 - 05.2011
  • Formulated plans for improving procedures, training and processes.
  • Calibrated, maintained and operated equipment for maximum performance.
  • Analyzed client business processes to propose optimal software applications for unique requirements.
  • Presented business leaders with ROI estimations to drive project planning.
  • Lead team of 19 support personnel focused on electric locking solution and CCTV support.
  • Researched and adopted new technologies to add value to existing offerings.
  • Educated stakeholders on data protection tactics to reduce breaches.
  • Installed system updates to address vulnerabilities and reduce security issues.

CEO

Tekrepublic
East Point, GA
11.2001 - 06.2012
  • Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
  • Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
  • Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
  • Increased company revenue from190,000 to 450,000 through aggressive new market strategies.

Emergency Medical Technician Advanced

Grady Memorial Hospital
Atlanta, GA
04.1992 - 12.2007
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Communicated with lucid patients to gather incident and medical history information.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Recorded situational triages, medication administration and patient statuses using ScanTRON software to collect data on EMT effectiveness and emergency preparedness.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.

Education

Graduate Certificate - Project Management

Boston University
Boston, MA
10.2010

MBA -

Saint Leo University
Saint Leo, FL
11.2009

Bachelor of Science - Computer And Information Sciences

Saint Leo University
Saint Leo, FL
12.2007

Skills

  • System Configuration
  • Service Level Agreements
  • Operational leadership
  • Policy development and optimization
  • Business alliances
  • Consulting
  • Organizational leadership
  • Project Management
  • Budgeting
  • Policy Development
  • Business Management
  • Business planning
  • Strategic planning
  • Staff Management

Certification

  • Licensed Cisco Network Engineer - Since 2001
  • Certified A+ Computer Technician, COMPTIA - Since 1999

Timeline

Technical Support Analyst II

Cobb County
08.2017 - Current

Technical Supervisor

United Technologies
12.2007 - 05.2011

CEO

Tekrepublic
11.2001 - 06.2012

Emergency Medical Technician Advanced

Grady Memorial Hospital
04.1992 - 12.2007

Graduate Certificate - Project Management

Boston University

MBA -

Saint Leo University

Bachelor of Science - Computer And Information Sciences

Saint Leo University

Similar Profiles

  • Susan Roe

    Susan RoeSusan Roe

    Police Sergeant at Cobb CountyPolice Sergeant at Cobb County

    View Profile
  • Michelle Moffett

    Michelle MoffettMichelle Moffett

    1st Grade Elementary Teacher at Cobb County1st Grade Elementary Teacher at Cobb County

    View Profile
  • Jasmine Walberer

    Jasmine WalbererJasmine Walberer

    Emergency Communication Officer at Cobb CountyEmergency Communication Officer at Cobb County

    View Profile
Samuel Hairston