Samuel Hartness
Columbus,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
BMW Welcome Team
Dawson
07.2023 - 04.2024
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Contributed to the BMW factories by gathering accurate data and feedback from customers in regards to their thoughts on their newly purchased vehicles
- Trained new Welcome Team Members on company policies and procedures, ensuring consistency in customer experiences.
- Answered any and all questions related to the vehicles technology and settings.
Senior Dispute Analyst
Discover Financial Services, DFS
02.2021 - 05.2023
- Implemented quality assurance measures to maintain accuracy in case documentation and decision-making processes.
- Optimized workflow processes through data analysis, leading to reduced backlog and increased team productivity.
- Identified trends in dispute cases, enabling proactive measures to prevent future issues.
- Developed comprehensive training materials for new analysts, leading to faster onboarding and higher productivity levels.
Education
High School Diploma -
Westerville North Highschool
Westerville, Ohio06.2015
Skills
- Strong Work Ethic
- Data entry proficiency
- Volunteer Management
- Cross-cultural sensitivity
- Effective problem solving
- Professional Appearance
- Creativity and Innovation
- Customer Service
- Time Management
- Decision-Making
- Microsoft Excel
- Policy Enforcement
- Research abilities
- Dispute Investigation
- Microsoft Office
- Conflict resolution skills
- Conflict Mediation
Timeline
BMW Welcome Team
Dawson
07.2023 - 04.2024
Senior Dispute Analyst
Discover Financial Services, DFS
02.2021 - 05.2023
High School Diploma -
Westerville North Highschool
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