Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Samuel hill

Ama,LA

Summary

Dynamic leader with a proven track record at Blaze Pizza, enhancing operational performance and driving sales growth. Expert in operations management and team building, I've developed strategies that fostered employee loyalty and maximized efficiency. Skilled in inventory control and problem resolution, my approach has consistently delivered financial stability and organizational growth.

Overview

16
16
years of professional experience
1
1
Certification

Work History

General Manager

Blaze Pizza
12.2022 - 12.2023
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Developed and implemented strategies to increase sales and profitability.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.

Kitchen Manager

Double Tree Hilton
12.2020 - 01.2022
  • Delivered in-depth training to workers, line cooks, prep cooks, dishwashers, and other support staff.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.

Assistant Manager

Laketown Bar and Grill
05.2013 - 12.2020
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Laborer

Johnson Construction
06.2009 - 12.2013
  • Performed general housekeeping and cleaning tasks.
  • Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.

Forklift Operator

J Clark Promotion
10.2007 - 12.2012
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Maneuvered forklift safely in congested and confined areas using Skill and Technique.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.

Education

Information And Communication Technology

Louisiana Delta Community College
Monroe, LA

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Time management
  • Training and coaching
  • Inventory control

Certification

Food safety management

ServSafe

  • Safe Quality Food (SQF) Practitioner - Safe Quality Food Institute.
  • ServSafe Food Protection Manager Certification - National Restaurant Association.
  • OSHA Certified
  • Forklift Certification
  • NCCER CORE
  • NCCER FIELD SAFETY
  • NCCER FALL PROTECTION
  • NCCER CREW LEADERSHIP

Timeline

General Manager

Blaze Pizza
12.2022 - 12.2023

Kitchen Manager

Double Tree Hilton
12.2020 - 01.2022

Assistant Manager

Laketown Bar and Grill
05.2013 - 12.2020

Laborer

Johnson Construction
06.2009 - 12.2013

Forklift Operator

J Clark Promotion
10.2007 - 12.2012

Information And Communication Technology

Louisiana Delta Community College

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Samuel hill