Samuel Horsley
Nashville,IL
Summary
Ambitious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
6
6
years of professional experience
Work History
Renewal Representative
Carahsoft
09.2022 - Current
- Adept understanding of government procurement contracts, such as: OM, GSA, 2GIT and ESI.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Managed diverse portfolio of clients in the DoD territory, ensuring that each received IT solution aligned with their specific requirements.
Team Lead
Grupo Antolin
08.2018 - 09.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Education
Bachelor of Science - Computer Science And Programming
Park University
Kansas City, MO05.2026
Associate of Science - Computer Science And Programming
Park University
Kansas City, MO12.2023
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Client Relationship Building
- Records Management
Timeline
Renewal Representative
Carahsoft
09.2022 - Current
Team Lead
Grupo Antolin
08.2018 - 09.2022
Bachelor of Science - Computer Science And Programming
Park University
Associate of Science - Computer Science And Programming
Park University
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