Samuel James
Grand Rapids,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Uccellos Hospitality Group
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Server Team Lead
Uccello's Hospitality Group
08.2021 - 05.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
Dietary Aide and Life Enrichment Aide
Thornapple Manor
05.2020 - 08.2020
- Served meals to residents in accordance with established schedules and dietary procedures.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Helped residents to maintain independence and quality of life.
- Provided emotional support and companionship to residents.
- Developed and implemented activities to improve clients' quality of life.
Education
Bachelor of Arts - Studio Arts, And Buisness Admin.
Aquinas College
Grand Rapids, MIBachelor of Arts - Studio Art, And Buisness Admin.
Grand Valley State University
Allendale, MI05.2025
Skills
- Dynamic communicator
- Positive and supportive leadership
- Staff Development
- Customer Service and Satisfaction
- Sales Reporting
Timeline
Assistant Manager
Uccellos Hospitality Group
05.2023 - Current
Server Team Lead
Uccello's Hospitality Group
08.2021 - 05.2023
Dietary Aide and Life Enrichment Aide
Thornapple Manor
05.2020 - 08.2020
Bachelor of Arts - Studio Arts, And Buisness Admin.
Aquinas College
Bachelor of Arts - Studio Art, And Buisness Admin.
Grand Valley State University
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