Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samuel Jimenez

Tucson,Arizona

Summary

Experienced with providing attentive and courteous service to guests. Utilizes strong communication and interpersonal skills to enhance customer experiences. Track record of maintaining positive and efficient dining environment.

Overview

8
8
years of professional experience

Work History

Waiter/Bartender

Bj’s Restaurant
05.2021 - Current

Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.

  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • - Donated time to help the food bank with fellow co-workers.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.

Sales

Verizon
05.2020 - 05.2021

-Collaborated with sales representatives to provide seamless transition between sales process and after-sales support.

  • -Build customer rapport with every guest.
  • - Hit sales goals for every month.
  • - Opening/Closing store.
  • - Handling morning/night deposit.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Consistently met or exceeded quarterly sales targets by executing effective sales strategies.
  • Increased sales revenue by developing and implementing effective sales strategies.

Waiter

Buffalo Wild Wings
01.2017 - 03.2020
  • - Taking care of all guest needs.
  • - Bussing and cleaning tables.
  • - Always going above and beyond to please guest.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.

Education

No Degree - Video/Radio Production

Arizona Western College
Yuma, AZ

Skills

  • Over 10 years in customer service
  • Proficient in bilingual communication
  • Outgoing & Problem Solver
  • Over 10 years of service experience
  • Strong multitasking
  • Attention to detail
  • Time management
  • Cash handling
  • Decision-making
  • Guest relations
  • Upselling techniques
  • Salesmanship
  • Conflict resolution
  • Reliability and punctuality

Languages

Spanish
Native or Bilingual

Timeline

Waiter/Bartender

Bj’s Restaurant
05.2021 - Current

Sales

Verizon
05.2020 - 05.2021

Waiter

Buffalo Wild Wings
01.2017 - 03.2020

No Degree - Video/Radio Production

Arizona Western College