Summary
Skills
Work History
Education
Generic

Sidney Patterson

Red Oak

Summary

Dynamic Store Manager with over 10 years of management experience at Dollar General, driving a 119% sales increase through innovative merchandising and effective inventory control. Skilled in training and mentoring staff, fostering a collaborative environment while enhancing customer satisfaction and operational efficiency. Proven problem-solver with strong multitasking abilities.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Skills

  • Over 10 years in customer service
  • 10 years Management experience
  • Problem-solving
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Store opening and closing
  • Inventory management
  • Store merchandising
  • Shift scheduling
  • Employee training
  • Inventory control

Work History

Store Manager

Dollar General
Waxahachie, TX
05.2024 - 10.2025
  • Supervised daily operations to ensure efficient store performance and customer satisfaction.
  • Trained and developed staff on store policies, procedures, and customer service standards.
  • Managed inventory levels, ensuring accurate stock counts and timely replenishment.
  • Implemented promotional displays to enhance product visibility and drive sales growth.
  • Monitored cash handling procedures to maintain financial accuracy and security.
  • Resolved customer inquiries and complaints to promote positive shopping experiences.
  • Collaborated with corporate teams on inventory management systems for improved efficiency.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Increased sales by 119% during my time with the company.

Manager

Cici's Pizza
Waxahachie, TX
03.2021 - 01.2024
  • Supervised daily operations, ensuring high standards of food quality and customer service.
  • Trained and mentored team members to enhance performance and foster teamwork.
  • Implemented inventory management systems to reduce waste and optimize stock levels.
  • Developed employee schedules to maintain efficient staffing during peak hours.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained health and food safety standards at all stages, from storage through delivery.

Assistant Manager

Exxon Mobil
Red Oak, TX
01.2018 - 02.2021
  • Mentored junior staff, fostering professional growth and promoting a culture of continuous improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Assistant Manager

Churches Chicken
Wilmer, TX
06.2015 - 12.2017
  • Developed training programs for new staff, enhancing onboarding experience and knowledge retention.
  • Assisted in the development and implementation of sustainable practices within client operations, promoting environmentally conscious food service methods.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Monitored food service operations during meal times for compliance with safety regulations and quality standards.
  • Exemplified a strong work ethic and dedication to excellence in food service, inspiring fellow staff members to consistently deliver their best performance.
  • Cleaned counters, shelves, walls, furniture and equipment in food service areas.
  • Resolved customer satisfaction issues with food service to maintain establishment loyalty.
  • Analyzed food service operations to recommend improvements for efficiency and costeffectiveness.

Office Manager

Payment Systems
Dallas, TX
01.2011 - 01.2014
  • Coordinated office operations, ensuring efficiency in day-to-day activities.
  • Managed vendor relationships, negotiating contracts to optimize service quality and cost-effectiveness.
  • Implemented streamlined filing systems, enhancing document retrieval speed and accuracy.
  • Developed staff scheduling processes, improving attendance tracking and resource allocation.
  • Oversaw office budget management, monitoring expenses to align with financial goals.
  • Enhanced communication protocols, facilitating information flow between departments for improved collaboration.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

Education

High School Diploma -

David W Carter
Dallas, TX
05-2006

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