Samuel Jordan
Charlotte
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet company goals. Proficient at identifying and addressing problems and finding strategies and solutions to achieve tasks. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Security Operations Coordinator
City Of Charlotte
12.2017 - Current
- Manage overall safety of the airport operations – including responding to EMT, local law enforcement and Customs and Border Patrol organizations
- Responsible for reporting/filing work place incidents
- Compliance security checks for visitors, sports teams and special detailed operations for Presidential and/or Government official needs
- Ability to recognize potential threats, and respond quickly and calmly under emergency situations.
- Motivated and trained employees to maximize team productivity.
- Implemented process improvement to shape organizational culture
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Lead Airport Security Officer
Charlotte Douglas International Airport
01.2014 - 12.2017
- Maintain a safe environment for travelers, visitors, tenants and employees within Airport facilities and grounds
- Organize shift resources and assign tasks to a team of 30
- Act decisively and exercise independent judgment within established rules, regulations, and procedures
- Conduct performance reviews, train, and develop team members to achieve career goals
- Establish effective partnerships with external stakeholders
Security Officer/Dispatcher Coordinator
Allied Barton Security Services
09.2012 - 01.2014
- Monitors, coordinates, and relay radio and telephone traffic from field units, other law enforcement agencies, and citizens in emergency and non-emergency situations
- Record incident report logs in a data base and keep file of attendance and write ups
- Worked closely with personnel, customers, and contractors to resolve problems.
Education
Bachelor of Arts - Criminal Justice/ Sociology
University of North Carolina At Charlotte
Charlotte, NCSkills
- Team Leadership
- Information Technology Systems
- Public & Media Relations
- Strong communication skills
- Law enforcement
- Management
Timeline
Security Operations Coordinator
City Of Charlotte
12.2017 - Current
Lead Airport Security Officer
Charlotte Douglas International Airport
01.2014 - 12.2017
Security Officer/Dispatcher Coordinator
Allied Barton Security Services
09.2012 - 01.2014
Bachelor of Arts - Criminal Justice/ Sociology
University of North Carolina At Charlotte
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