Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AssistantManager
Samuel kabulwamwana

Samuel kabulwamwana

Burlington

Summary

Dynamic Assistant Manager at Riverside Community Care with a proven track record in enhancing client satisfaction and improving service delivery. Skilled in team leadership and conflict resolution, I successfully implemented individualized care plans and streamlined operations, resulting in a notable increase in program effectiveness and positive resident outcomes.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Riverside Community Care
06.2023 - Current
  • Streamlined communication between staff members for improved service delivery through effective scheduling and team meetings.
  • Managed financial aspects of the residential program, including budgeting, expense tracking, and invoice processing.
  • Improved client outcomes by working closely with interdisciplinary teams to develop comprehensive treatment programs.
  • Enhanced client satisfaction by developing and implementing individualized care plans.
  • Implemented strategies to maintain a safe living environment for clients by addressing potential hazards and monitoring facility conditions.
  • Collaborated with external agencies to secure additional resources or services for clients as needed.
  • Spearheaded crisis intervention efforts when necessary to ensure client safety and well-being at all times.
  • Led staff meetings and trainings to keep team members informed of program updates, policy changes, and industry trends.
  • Supported continuous improvement efforts by analyzing program performance data and identifying areas for growth.
  • Evaluated program effectiveness on an ongoing basis, making recommendations for modifications based on current best practices in the field of residential care management.
  • Oversaw daily operations within the residential facility, ensuring proper staffing levels were maintained at all times while adhering to budget constraints.
  • Promoted a positive workplace culture by fostering open lines of communication, encouraging professional development, and recognizing employee achievements.
  • Maintained accurate records of client progress through diligent documentation practices and timely report submissions.
  • Ensured compliance with state and federal regulations by conducting regular audits of documentation and processes.
  • Developed strong relationships with clients'' families, providing updates on progress and collaborating on care plans.
  • Facilitated community integration opportunities for clients by coordinating events, outings, and volunteer experiences.
  • Communicated regularly with guardians of residents, answering questions and addressing concerns.
  • Coordinated services and therapy for residents and managed attendance for scheduled appointments.
  • Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Provided crisis management and intervention during emergency situations.
  • Responded to student inquiries and concerns, offering support and guidance.
  • Developed, implemented and monitored residential policies and procedures.
  • Collaborated with residential team to maximize effective and efficient operations.
  • Solved grievances and complaints by collaborating with residents.

AssistantResidential Manager

The Guild For Human Services
03.2022 - 05.2024
  • Coordinated transportation services for resident outings and medical appointments, ensuring accessibility and punctuality.
  • Maintained a safe and clean living environment by enforcing property rules and regulations.
  • Fostered a positive work culture by implementing team-building initiatives that promoted collaboration among colleagues.
  • Facilitated open communication with residents'' families, keeping them informed of progress and any changes in care needs.
  • Improved resident satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Implemented policies aimed at enhancing accessibility features throughout the facility, creating a more inclusive environment for all residents.

Electro Mechanical Assembler

Evoqua Water Technologies
01.2021 - 02.2022
  • Strengthened communication among team members by proactively sharing updates on project progress, challenges faced, and solutions implemented.
  • Reduced assembly time by implementing efficient production techniques in the assembly process.
  • Achieved high customer satisfaction rates by conducting thorough quality control checks on finished products before shipping.
  • Increased operational efficiency with diligent troubleshooting of malfunctioning components during testing phases.
  • Supported company growth through cross-training in multiple departments, increasing flexibility and adaptability among team members.
  • Boosted company reputation for quality electromechanical products through consistent attention to detail and adherence to high standards during the assembly process.
  • Prevented safety hazards in the workplace by adhering to proper safety protocols while handling electrical components and machinery.
  • Ensured compliance with industry standards by consistently following company policies and procedures during the assembly process.
  • Increased efficiency by maintaining a clean and organized workspace, ensuring easy access to tools and materials.

Education

Bachelor of Science - Education

Gulu University
Gulu Uganda
01-2010

Uganda Advanced Certificate of Education

St Augustine's College
Wakiso Uganda
12-2006

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Team motivation
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Team building
  • Employee scheduling
  • Orientation and training
  • Employee performance evaluations

Accomplishments

  • Supervised team of 7 staff members.

Timeline

Assistant Manager

Riverside Community Care
06.2023 - Current

AssistantResidential Manager

The Guild For Human Services
03.2022 - 05.2024

Electro Mechanical Assembler

Evoqua Water Technologies
01.2021 - 02.2022

Bachelor of Science - Education

Gulu University

Uganda Advanced Certificate of Education

St Augustine's College

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