Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isayana K. Odom

Norwood,MA

Summary

Experienced and compassionate mental health professional and training coordinator with a strong background in program management, staff development, and person-centered care. Proven success in delivering effective training initiatives, coordinating services, and mentoring diverse teams in healthcare and human services settings. Recognized for reliability, adaptability, and a strong work ethic. Skilled in problem-solving, task management, and fostering collaboration to support individuals and enhance overall organizational effectiveness.

Overview

16
16
years of professional experience
1
1
Certification

Work History

HR Training Coordinator

Riverside Community Care
01.2023 - Current
  • Design and deliver training programs for onboarding, compliance, and staff development.
  • Monitor progress and evaluate training outcomes using performance metrics and feedback.
  • Support broader HR efforts, including employee engagement and policy communication.
  • Acted as a key liaison between HR management and staff members regarding ongoing professional development efforts.
  • Optimized training materials and resources, ensuring relevance and effectiveness in addressing organizational needs.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Sorted and organized files, spreadsheets, and reports.

Key Holder / Team Lead

Party City
04.2024 - 02.2025
  • Oversaw day-to-day store operations and trained team members in customer service and sales techniques.
  • Performed financial reconciliation and created a team-focused work environment.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Provided exceptional customer service in a fast-paced retail environment, specializing in balloon arrangements and décor.
  • Created custom balloon bouquets and arches for events including birthdays, weddings, and corporate functions.
  • Maintained knowledge of helium safety and proper handling procedures for inflating, tying, and transporting balloons.
  • Managed balloon orders efficiently, ensuring accurate fulfillment and timely delivery or pickup.

Personal Care Assistant

Cerebral Palsy FBO D. Odom
03.2009 - 09.2023
  • Provided direct in-home care for an individual with disabilities.
  • Coordinated care with family and medical professionals and maintained detailed documentation.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Program Manager

Riverside Community Care
07.2019 - 01.2023
  • Supervised a multidisciplinary team providing residential and community-based mental health services.
  • Oversaw operations including staffing, budgeting, compliance, and service coordination.
  • Led staff training initiatives and supported strategic planning efforts.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Coached team members on professional development opportunities, contributing to improved overall performance. Developed and implemented program policies, procedures, and workflows to align with agency and clinical best practices.

Employment & Education Specialist

Riverside Community Care
11.2017 - 07.2019
  • Provided individualized job development, placement, and coaching services to individuals with mental health diagnoses as part of a supported employment program.
  • Assisted individuals in identifying strengths, career goals, and barriers to employment through person-centered planning and vocational assessments.
  • Supported individuals throughout all phases of the job search, including resume development, interview preparation, and navigating workplace accommodations.

Community Support Counselor

Riverside Community Care
04.2015 - 11.2017
  • Provided daily living and behavioral support in a residential mental health setting.
  • Supported client independence through structured goals and life-skills training.
  • Administered medications and maintained accurate documentation.
  • Promoted a safe environment by enforcing facility rules, addressing conflicts proactively, and encouraging open dialogue among residents.
  • Provided crisis intervention with empathy and professionalism to ensure client safety and stabilization.
  • Documented notes accurately and timely, demonstrating attention to detail for seamless case management handovers.
  • Facilitated group therapy sessions to promote healthy communication, coping strategies, and socialization among peers.

Mental Health Assistant

Judge Rotenberg Center
06.2013 - 04.2014
  • Supported residents in a structured behavioral health facility.
  • Followed treatment plans and maintained safety in accordance with care protocols.

Education

Bachelor of Arts - Psychology

University of Massachusetts, Lowell
Lowell, MA
05.2025

Skills

  • Staff Training & Onboarding
  • Mental Health & Crisis Support
  • Program Development & Coordination
  • Human Resources Support
  • Case Management
  • Leadership & Coaching
  • Time Management
  • Conflict Resolution
  • Communication & Documentation
  • Employee surveys
  • Interviewing techniques
  • Employee engagement
  • Coaching and mentoring

Certification

  • CPR/First Aid (CPRFA)
  • Medication Administration Program (MAP)

Timeline

Key Holder / Team Lead

Party City
04.2024 - 02.2025

HR Training Coordinator

Riverside Community Care
01.2023 - Current

Program Manager

Riverside Community Care
07.2019 - 01.2023

Employment & Education Specialist

Riverside Community Care
11.2017 - 07.2019

Community Support Counselor

Riverside Community Care
04.2015 - 11.2017

Mental Health Assistant

Judge Rotenberg Center
06.2013 - 04.2014

Personal Care Assistant

Cerebral Palsy FBO D. Odom
03.2009 - 09.2023

Bachelor of Arts - Psychology

University of Massachusetts, Lowell

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